Customer Success Coordinator

Maersk Training in Svendborg is looking for a temporary Course Coordinator in our Customer service department as soon as possible. This is for 4 months with possibility of extension.

We offer:

As our additional custom success coordinator, you will be part of a competent and welcoming team, who oversees customer service, course & hotel coordination and other diverse administrative tasks. This is a full time position.

You will be an important part of the team and will work independently with tasks across our different departments.

You will experience a dynamic work environment with contact to both national and international customers and partners.

Key Responsibilities:

Your main tasks will be:

· Act as the face of our company, embodying our Core Values and principles in how we do business

· To ensure great customer experience, in person but also via phone and email correspondence

· To coordinate and book participants onto our training courses & hotel accommodation.

· Handling joining instructions

· Effectively handle inbound enquiries through channels such as email, phone, as well as “in person” visitors and our online booking system.

· To liaise with course administration and customer service on a global level.

· To manage various ad hoc tasks

· Coordinating with key stakeholders to provide course information and follow up

· Processing orders, invoices and payments

· Administration and set up of E-Learning courses for some of our Customers.

We are looking for:

You are outgoing, detail oriented and enthusiastic with a robust character. You will be highly driven, able to work independently whilst still being able to fit within a small team. You enjoy working in a very fast paced office environment. A customer centric view with a priority to quality customer service is also important.

You are able to communicate clearly and confidently, both verbally and written and be proficient in the use of MS Outlook and MS Office products. Previous experience in a similar role would be highly advantageous.

Qualifications

You should be comfortable communicating mostly in English both in writing and speaking. You should also be familiar with the MS-Office package.

Practical information

Deadline for applications: As soon possible.

Interviews will be held continually, and we reserve the right to hire the right candidate before the deadline for applications.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.