Senior Patient Recruitment Lead

Senior Patient Recruitment Lead

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
 
Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.
 
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.
 
Discover what your 25,000 future colleagues already know:
 
Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

• Creates strategic recommendations and mitigation strategies to improve poor performing program campaigns, collaborating with the Accelerate Clinical Enrollment (ACE) team, Internal/External Account Directors, and other cross-functional partners.

• Is an expert in regional patient recruitment and retention strategies and has in-depth knowledge of global recruitment and retention strategies.

• Identifies new and innovative strategies and solutions through individual or team research and follow up with vendor management to verify their benefit and services are not already covered by existing partnerships.

• Provides guidance to other team members on regional approaches to recruitment and retention for development of recruitment strategies and mitigation plans.

• Serves as a mentor and/or provides project management oversight to team members, in particular those supporting strategic Sponsor studies and ensuring feedback loop to Line Manager.

• Has a deep understanding of their own country’s healthcare landscape.

• Oversees the development, preparation, approval and distribution of integrated tactics relating to R&R Ops from sponsor contracting through to closure of R&R activities.

• Is a gatekeeper for quality control, accountable for the quality of work completed on studies which they oversee.

• Responsible for measuring effectiveness and ROI of integrated tools/strategies used on strategic Sponsor studies and sharing best practices across regional and global teams, developing case studies to support future awards and drive operational efficiencies.

• Collaborates with study team to support site-level activities including, but not limited to, addressing site-specific recruitment challenges and suggesting mitigation plans.

• Collaborates with study team to define and lead community outreach activities including, but not limited to, advocacy group liaison and attendance at local chapter events.

• Reviews the Participant Engagement Plan (PEP) and supports identifying risks, recommending both regional and global contingencies specific to the indication and protocol. Takes responsibility for periodic review of all subsequent updates as per scope of work.

• Orchestrates operations of integrated solutions partners in scope including but not limited to setting meeting agendas, leading meetings, representing solutions when applicable to Project Leads and client, tracking and reporting progress, reporting risks and mitigations, identifying gaps and implementing efficiencies.

• Supports department resourcing by floating studies as needed or required.

• Accountable for consistent R&R Ops budgeting and contracting on all customer studies.

• Acts as main point of contact and subject matter expert (SME) for R&R Ops Project Management (R&R Ops PM), communicating with client to provide timely project updates and project related fiscal information. Collaborates with con