Operations Specialist

About Accelerant

Accelerant is a data-driven risk exchange connecting underwriters of specialty insurance risk with risk capital providers. Accelerant was founded in 2018 by a group of longtime insurance industry executives and technology experts who shared a vision of rebuilding the way risk is exchanged – so that it works better, for everyone. The Accelerant risk exchange does business across more than 20 different countries and 250 specialty products, and we are proud that our insurers have been awarded an AM Best A- (Excellent) rating. For more information, please visit www.accelerant.ai.

Overview

We are seeking a detail-oriented and proactive Operations Specialist to join our growing Operations team. This role is critical in ensuring smooth and efficient management of our operational workflows — from onboarding and contract management to bordereaux processing and reporting. The ideal candidate thrives in fast-paced environments, is data-driven, and brings a passion for process improvement and collaboration across teams.

Key Responsibilities

What You’ll Do

• Manage operational workflows across onboarding, policy administration, and bordereaux lifecycle stages to ensure data completeness, timeliness, and accuracy.
• Collaborate with cross-functional teams (Data, Underwriting, Compliance, Finance) to maintain integrity across systems and processes.
• Support the centralization of master/reference data, ensuring consistent and auditable records across all operational systems.
• Monitor and report KPIs such as submission cycle time, processing duration, and SLA adherence.
• Identify and implement process improvements to increase efficiency, reduce manual touchpoints, and enhance the member experience.
• Partner with internal teams to define and document standard operating procedures (SOPs).
• Leverage tools like Snowflake, Power BI, and Excel to create reports and insights that inform business decisions.
• Assist in onboarding new members and contracts, ensuring all documentation, systems, and workflows are aligned before activation.

What You Bring

• Bachelor’s degree (or equivalent) required.
• 5 years of relevant experience within the insurance industry. Experience with specialty insurance a plus.
• Strong understanding of data accuracy, process governance, and operational SLAs.
• Proven ability to work cross-functionally with technical and non-technical teams.
• Proficiency with Power BI, SQL (Snowflake), Excel, and workflow tools such as Jira or ServiceNow.
• Exceptional attention to detail and ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.

Bonus Points For

• Experience with bordereaux processing or insurance data workflows.
• Familiarity with contract lifecycle management or onboarding systems.
• Experience with automation tools (Power Automate, Zapier, or similar).

Additional Notes

Accelerant Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Enjoy our comprehensive benefits package designed to meet your diverse needs and support your well-being:

Work-life balance: We believe that taking time to rest and recharge makes us all better. That’s why we offer flexible time off and encourage our team to take the time they need to prioritize their health and well-being.

Health and wellness: We offer high-quality health, dental, and other benefits to ensure our team members have access to the care they need.

Remote work: Work w