Spa Reception Agent (Part-time & Temporary)

Company Description

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

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Job Description

**Temporary & Part-Time** Approximately 3 months 

Job Description

To provide exceptional customer service and anticipate the guests’ needs by providing Front Desk support, hosting and guiding tours, and contributing to reservations by educating the guests on spa experiences.

Responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, engaging and friendly service
• Create a welcoming atmosphere for visitors and guests during the arrival and departure process
• Maintain a high level of professionalism in all aspects of job performance.
• Host guests through the facility and familiarize them with the surroundings while explaining the wellness journey
• Answer phone in line with standards
• Guide the guests towards their specific needs when making reservations and offer multiple treatment bookings via upselling techniques
• Communicate all changes, cancellations and additions to the Back of House Leadership team
• Process transactions and adjustments in Book 4 Time daily
• Accept responsibility for cash drawer and ensure it balances at close of shift
• Follow all cashiering procedures
• Assist with retail sales
• Follow and complete daily checklists
• Maintain current knowledge of all spa services, pricings, offerings, schedules, specials and other services provided at the spa
• Interact and communicate effectively with guests, colleagues, and management team
• Communicating housekeeping and maintenance needs to the leadership team
• Maintain all brand and quality luxury service standards
• Maintain consistency in accordance to Forbes/LQA and Fairmont standards
• Assist in conducting self-audits of standards
• Facilitate BEO coordination and scheduling of spa event space, classes or activities
• Provide an exceptional experience to all guests, promptly handling any guest comments, complaints, or concerns with discretion and urgency
• Approach all encounters with guests, colleagues and members in a professional and personalized manner while leading and coaching the team to do the same
• Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely
• Ensure confidentiality of all guest sensitive information at all times.
• Ensure the necessary resources, functional tools and equipment including linen is readily available through the wellness facilities
• Follow departmental policies, procedures and service standards

• Follow all safety policies
• Assist with the linen and product inventory, and control procedures, quality control, site inspections, and future development according to the Spa Standard Operating Procedures
• Comply with hotel security, fire, health and safety regulations
• Maintain all spa areas organized and well presented to guests and visitors
• Provide admin