Guest Experience Agent

<p></p> <p>The Melia Paris la Défense (364 rooms) is looking for:<br/> <br/> <u><strong>A Guest Experience Agent</strong></u><br/> <br/> The main missions of the position will be:</p> <p><br/> - Welcome clients<br/> - Respond to requests from hotel guests and those preparing for their arrival (emails)<br/> - Prepare VIP welcome in the room<br/> - Solve everyday problems<br/> - Participate in specific events of the hotel<br/> - Fully satisfy customer stays<br/> - Follow customer comments on TrypAdvisor, Booking.com and social networks<br/> - Help respect Melia standards</p> <p>_________________________________________________________________________________________________________</p> <p>Melia Hotels International guarantees equal treatment and opportunities between men and women in their selection processes</p>