Retail Training Specialist

Island Energy Services(IES) exists to make life better for everyone in Hawai‛i. We are proud to be a local company and a leader in the logistics and distribution of energy products through our network of six terminals and nearly 60 retail locations throughout Oahu, Maui, Moloka’i and Hawai’i islands. IES is the official licensee of the Texaco brand in Hawai‘i. www.texacoinhawaii.com. At the heart of IES, are our four core values: Kīnāʻole, Aloha, Lōkahi and Hoʻohana. These core values are embedded into how we work, live and achieve operational and financial excellence. IES’ strong commitment to a Culture of Excellence are embodied through our action of the 4 B’s: how we Believe, Behave, Belong and Become.


E KIPA MAI!
Island Energy Services (IES) is a locally managed and headquartered company offering attractive and stable career opportunities within Hawai’i’s highly competitive energy sector. We are proud to be a local company and a leader in the logistics and distribution of energy products through our network of six terminals and 50 (and growing) retail locations throughout Oahu, Maui, Kauai, Moloka’i and Hawai’i islands. IES is the official licensee of the Texaco brand in Hawai‘i. IES’ success is derived from our management’s keen understanding of what it takes to remain as a highly innovative business, placing significant emphasis on four key company values: “Kīnāʻole” – to do the right thing, “Aloha” – having respect for people, “Lōkahi” – teamwork, and “Hoʻohana” – work purposeful with intention. These set of values set employee performance standards and are imbedded in our decision-making process through execution of work deliverables. IES’ strong commitment to a Culture of Excellence are embodied through our actions of the 4 B’s: how we Believe, Behave, Belong and Become. To achieve this culture, IES employs a highly-trained, highly-skilled, dedicated and passionate work force that collectively operates, enhances, and strategically drives both our Retail and Terminal Logistics business units.

Under the general supervision of the Retail Operations Manager, the RTS will support all aspects of Retail Training for COCOs (Company-Owned/Company Operated) stations. Incumbent will be responsible for developing and maintaining retail training programs, curriculum management, training design and facilitation and training compliance reporting. The training programs will promote a strong safety culture and equip station employees to deliver a high quality customer experience. Desired competencies include: strong communication and presentation skills across a diverse workforce, familiarity with retail service stations and convenience store operations preferred or equivalent similar experience with commercial retail businesses. Ideal candidate must be able to establish priorities under tight deadlines and have a proven history as a motivated, self-starter who can drive multiple projects and priorities within a fast-paced environment.

ESSENTIAL FUNCTIONS
1. Learning and development strategy and roadmap
◦ Analyze, evaluate, and recognize the need for training
◦ Retail Training Plan development and maintenance
◦ Prepare training budget for organization
2. Design, develop, source, and manage course materials and curriculums
◦ Provide training content for various aspects of Station Operations such as:
◦ Age-Restricted Sales
◦ Safety and Security
◦ Cash Management
◦ Inventory Management
◦ Daily Paperwork
◦ Stocking
◦ Cleaning
◦ Customer Service
◦ Station Management
◦ Communications protocols
◦ Collaborate with cross-functional managers and Subject Matter Experts (SME) to develop new materials
◦ Update established materials as necessary
◦ Identify needs and appropriate training media and technologies based on audience
◦ Provide recommendations for improvement of training programs
4. Training Facilitation
◦ Develop and organize training manuals, multimedia visual aids, and other educational materials
◦ Coordinate training budgets and logistics
◦ Provide in person and / or online training for all station personnel
◦ Partner with cross-departmental Training Specialists for consistency in training delivery and initiatives
5. Testing and Evaluation
◦ Monitor and report measures of effectiveness of the training programs
◦ Analyze training needs to develop new training programs or modify and improve existing programs
◦ Administration and management of Learning Management System (LMS) and other training tools to assist in delivering, tracking, and reporting on training