Inside Sales Representative

About Us:

We are committed to finding smart solutions that enable an intelligent and seamless world. Our success as a world-class leader in technology has evolved from humble beginnings. In 1896, the enterprising father and son team of A.J. and George A. Briggs partnered with S.A. Buffington, a Chicago lawyer, to establish Chicago Telephone Supply Company (later to become CTS).

 

Today, CTS is a leading designer and manufacturer of sensors, actuators, and electronic components for suppliers and original equipment manufacturers. We have over 20 locations in 12 countries and more than 3,500 employees. Our innovative sensing, connectivity, and motion solutions offer a diverse range of products across diversified end markets including transportation, medical, aerospace and defense, and industrial. We are at the forefront of supporting innovating life-changing technology, focusing on quality to keep people safe, healthy, and happy. 

 

 

Position Summary

Under the direction of Materials Management, develop and maintain customer relationships, complete requests for quotations, process orders, perform contract reviews, and provide customer service support from cradle to grave (receipt of award through shipment, payment and warranty).  Responsible for all aspects of inside sales and customer service for the assigned accounts.

 

Key Responsibilities

• Responsible for implementing, monitoring and evaluation of the Sales Management/Product Realization process of the CTS AM Quality Management System in accordance with ISO 9001 2015.
• Develops sales opportunities by researching and identifying potential accounts, soliciting new account, building relationships, providing technical information and explanations, and preparing quotations in Salesforce.
• Collaborates with appropriate team members to determine necessary strategic sales approaches.
• Actively participates in the planning and execution of company sales activities.
• Create/maintain manufacturing “Month Plan” to ensure customer’s requirements are clearly communicated to the manufacturing/engineering team.
• Coordinates resolutions of problems including processing customer complaints and issuance of returns order or credit/debit memos.
• Order entry and maintenance in CTS business system. Issues purchase order acknowledgment to customers after receipt of order.
• Manage customer inventory levels and portals as appropriate. Forecast and release orders and shipments based on customer needs.
• Review all incoming customer Purchase Orders for critical commercial and technical information.
• Schedule and facilitate meetings/visits with customers and technical staff.
• Review and maintain pricing file for customer’s model/part numbers in business system.
• Maintain and update Customer Material Information record (CMIR) in the CTS Business System.
• Back-up warehouse coordinator duties including shipping, receiving and warehouse inventory control.
• Prepare and submit financial month end reports.
• Accurately create Engineer Change Notice (ECN) & Process Change Profile (PCM) for customer driven changes.
• Complete checks sheet for new parts to communicate technical specifications to engineering/production teams.
• Other related customer service and plant related responsibilities as assigned.

 

Required Knowledge, Skills, and Abilities

• Ability to work independently or team environment.
• Ability to make independent decisions when needed.
• Sense of urgency and ability to meet tight deadlines with minimal supervision.
• Demonstrate ability to manage own workload.
• Effective written and verbal communic