About the Role:

Grade Level (for internal use):

The Role: Research Manager Product Consultant

The Team: The Research Manager Client Success team is composed of global experienced professionals.  The clients you will be supporting are based across the US and are made up of Tier 1 to 3 clients who expect a high level of service.  The team is collaborative, hard-working and are always willing to learn from their clients and each other.  We value partnership, and its crucial you are a great teammate to be successful within our organization.
 

The Impact: Your contribution and dedication to your role is critical as you will have a direct impact on retention and business generation.  You will be able to lead from the front and impact the future advancement of the business.  In doing so you will get to learn your client’s business and help clients satisfy or identify needs through current and new products.  You will be a part of a global team dedicated to providing high quality client experiences.
 

What’s in it for you:

• Working with a dynamic and global team, alongside numerous internal counterparts like Product Management, Client Support and Sales

• Autonomy as an owner of a book of business, management of relationships and sourcing opportunities

• Professional and personal growth while supporting an evolving dynamic team

Responsibilities:

• Proactively monitor live transactions to ensure application operability and user success

• Provide outstanding client service by assisting clients with trade and commission management, service interruptions and/or production issues, user training, and general application usage

• Host client meetings to assist with training, product demos, and transactional support

• Produce scheduled and/or ad-hoc reporting deliverables in a timely and accurate fashion

• Partner with in-house Professional Services with client onboarding events to ensure proper training, user access and testing of production environments

• Compile daily operational reports to communicate the health of the business (i.e., volumes, risk exposure) to management

Compensation/Benefits Information:

S&P Global states that the anticipated base salary range for this position is $47,393 to $68,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

Basic Required Qualifications:

• Experience managing client relationships

• Interest in the Capital Markets and the financial markets

• Excellent written and verbal communication skills, with the ability to adapt to all levels of management and clientele

• Exceptional interpersonal skills that encourage healthy dialogue and trusted client relationships

• Good organizational and time-management skills to adhere to deadlines and deliverables

• Ability to work independently while still interacting within an integrated team structure

Additional Preferred Qualifications:

• Bachelor’s degree and/or equivalent related work experience

• Strong knowledge of internet based applications

• Proficient in MS Office Suite

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence