Customer Service Sample Representative

Description

The Customer Service Representative (CSR) will be responsible for ensuring excellent customer service, supporting the Training and Consulting and Certification Body Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer telephone and provide information to callers and/or routes call to appropriate personnel.
• Maintain customer satisfaction and appropriate confidentiality.
• Receiving all laboratory samples into LIMS system, receiving all laboratory supplies, perform 100% proof checks on daily paperwork for ISO compliance. 
• Maintains contact with customers and works with T/C and CB team for any customer communication.
• Main point of contact for customer once service is scheduled. Will be responsible for sending all pre and post service documentation and information.
• Under direction from Director of Client Services, helps coordinate and manage public food safety trainings and Produce Safety trainings.
• Works directly with Senior Food Safety Manager to schedule DFA member audits and coordinates the communication of certificates and plaques of the Pinnacle Club to members.
• Develops a basic understanding of the T/C and CB services performed in order to communicate with customers.
• Responsible for filing and keeping documents organized.
• Extensive database entry and support the T/C and CB operations by performing any administrative and clerical duties including customer certificates.
• Other duties as assigned.

Requirements

EDUCATION and/or EXPERIENCE

• A minimum of 2 years’ experience in a customer service or administrative role.
• Applicant will possess a high school diploma or GED; an AA degree in Business Administration, Marketing, Biology, or Chemistry preferred.
• People person and makes customer service a top priority
• Highly organized, energetic, resourceful, and creative problem solver.
• Strong organizational and time management skills.
• Ability to adapt and be flexible within a changing work environment.
• Proficient in MS Office (Word, Excel, and Outlook).

Schedule: Typically need for afternoon surge of incoming samples 1pm-7pm, needs to have flexibility in schedule due to the department needs. Availability to work weekends will be needed.