Director of Credit and Collections

This role is responsible for the credit and collections process of the organization.  This role will supervise a team of collections and cash application specialists along with partnering with credit and collection personnel within our various business units to understand overdue receivables and drive resolution, produce key A/R reporting and formulate process improvements to the credit and collections process. 

This position will also be integral in the establishing and understanding quarterly Allowance for Doubtful accounts process along with establishing a credit function.  This position will assist business units in establishing liens and working with collection agencies. This position reports to the Corporate Controller.

Job Duties and Responsibilities:

• Oversee collection process to minimize losses and improve AR KPI metrics, i.e. DSO, overdue receivables, cash recovery, etc.
• Recommend and implement collection workflow process improvements to standardize collection practices and procedures corporate wide.
• Responsible for monthly/weekly A/R reporting on collections, aged receivables and other key metrics corporate wide
• Coordinate and lead monthly AR collection meetings with business divisions.
• When necessary, facilitate the filing of liens and subsequent lien waivers.
• Partner with General Managers, Sales and Customer Relations departments to recommend and implement resolutions regarding customer-related matters.
• Provide training and guidance to staff to facilitate departmental goals.
• Assist with corporate wide finance initiatives such as consistent reporting, acquisition or integration support, or various system implementations
• Understand and recommend improvements to the cash application process and credit card collections process
• Support the roll-out and implementation of credit and collections modules in our new ERP Microsoft Dynamics 365
• Other Ad-hoc tasks and duties as assigned.

Required Education/Experience:

• Undergraduate degree, preferably business, with a minimum of 8 years of credit and collections experience. 
• Experience in the Construction/HVAC industry.
• Prior team management experience with strong leadership skills is required.
• AR collection workflow implementation experience and proficiency are a plus.
• Experience with implementing a credit function.
• Must be proficient in Microsoft Office platform, i.e. Excel, Word, PowerPoint.

Competencies

Financial Management

Attention to detail and ability to work independently

Organized with the ability to multi-task in a fast-paced environment

Drive a continuous improvement approach

Strong communicator, who embraces change and operates effectively within a decentralized reporting environment

Communicate effectively and professionally with internal & external customers.     

Physical Demands

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.  Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary:  $139,000 to $183,000

10% bonus with full corporate benefits