Solutions Manager (Boston, MA)

We're hiring

We're hiring a Solutions Manager to join our Boston-based team. You'll report directly to Steve Dietz, our VP of Product, Solutions & Growth, and enjoy a collaborative hybrid work model, with a baseline of three days per week in our vibrant Boston office (though most of us choose four—because we genuinely enjoy working together!).

Please note this role includes approximately 30-35% travel, mostly to major cities across the US and Europe. While we're eager to meet great candidates, we want to be clear: we will only consider applicants who currently live and work in the Boston area.

If this sounds like you, we'd love to talk.

About HqO

HqO exists to drive economic prosperity in cities by transforming commercial real estate.

Our Real Estate Experience (REX) platform transforms buildings into adaptive platforms that empower people. The REX Platform is the operating system for experiential real estate—connecting owners, operators, and tenants through technology that enhances how people interact with spaces.

Our BHAG (Big Hairy Audacious Goal) is simple: to be the largest global commercial real estate company.

Our vision is a future where every city becomes a Quantum City—intelligent, experience-driven urban systems that unlock human and economic potential at scale.

An AI-First Product Culture

HqO's advantage sits at the intersection of people, places, and data. With an unmatched dataset on how humans use real estate, we're building solutions that apply AI to generate real, actionable insights—helping owners and operators drive better returns and experiences.

We've already released our first in-product agent and are expanding this capability across our platform. Internally, we work AI-first: every Solutions Manager and designer has unlimited access to best-in-class AI tools (ChatGPT, Cursor, and many others) to accelerate research, strategy, and execution. AI isn't an add-on here—it's part of how we think, build, and learn every day.

The Job (a.k.a. The Opportunity)

You'll join us as a Solutions Manager — a role that combines technical depth, commercial strategy, and relentless focus on solving real customer problems. Your mission will be to drive measurable business outcomes by ensuring our mobile access solutions deliver tangible value to customers and their end users.

You'll work hand-in-glove with our commercial organization, aligned directly to geographic "pods" that own regional revenue and growth targets. Your success will be measured not just by what we build, but by the commercial impact it creates—customer retention, expansion revenue, adoption at scale, and quantifiable ROI for our clients.

You'll define compelling solution strategies, collaborate closely with engineering, design, and customer-facing teams, and drive the delivery of outcomes that matter to our business and our customers. You'll do this in an environment where AI is a core tool and differentiator—leveraging advanced data and AI-driven insights to guide strategy and inform commercial decisions.

This role is part of a new, two-role structure designed for maximum impact. While you'll focus on solution strategy, commercial alignment, and execution, you'll partner closely with our dedicated Field Implementation & Support Lead, who will handle in-market deployments, customer onboarding, and day-to-day operational support. Together, you'll create an unbeatable team that delivers exceptional customer experiences and business results.

What you'll do

• Drive commercial outcomes: Define and execute solution strategies that deliver measurable business results—revenue growth, customer retention, expansion opportunities, and quantifiable customer ROI.

• Become a domain expert in our technology and the commercial real estate ecosystem. While prior experience isn't required, a willingness and eagerness to quickly become deeply knowledgeable is essential.

• Own the customer narrative: Deeply understand customer challenges, translate them into actionable solutions, and clearly articulate business value to internal stakeholders and external clients.

• Partner with commercial teams: Work closely with geographic sales and customer success pods to identify opportunities, prioritize solutio