Manager, Managed Cloud Services (Cloud Technical Leads)

Manager, Managed Cloud Services (Cloud Technical Leads)- Remote or Hybrid | Cary, NC

 

Nice to meet you!

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. 

 

If you’re looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you’ll find it here. We’re recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.

 

About the job

The SAS Cloud Operations team is looking for an experienced Manager, Managed Cloud Services (Cloud Technical Leads)- to lead a diverse technical team of our strongest experts supporting SAS software, Azure, AWS, and GCP cloud infrastructure technologies.  In this role you will be responsible for managing day-to-day activities, optimizing processes, and ensuring the smooth functioning of workflow and procedures. This role requires strong leadership skills, technical expertise in cloud technologies, and a keen focus on delivering exceptional service to our clients. SAS Cloud is growing rapidly. We need your tenacious and energetic leadership to fuel our success!

 

 As a Manager, Managed Cloud Services (Cloud Technical Leads)- you will:

• Lead a technically diverse team in complex customer environments to ensure optimal performance, scalability, and reliability.
• Collaborate with teams across SAS to improve our products based on customer experiences.
• Define, monitor, and analyze KPIs related to the SAS Cloud Operational service.
• Ensure compliance with Operational Level Agreements (OLAs) by monitoring and managing service delivery against agreed-upon performance targets, such as incident resolution times and service request fulfillment.
• Identify opportunities to streamline operations, automate repetitive tasks, and improve efficiency across all aspects of cloud hosting operations.
• Provide leadership and guidance to the team, including hiring, training, and performance management, to ensure a high-performing and motivated workforce.
• Implement and enforce security best practices to protect our clients' data and ensure compliance with industry regulations and standards, such as GDPR and HIPAA.
• Ensure your department follows documented Change Management policy.
• Set performance goals/standards/objectives for the team. Perform all management responsibilities for the team including coaching and development.
• Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Required qualifications:

• 8+ years of experience in at least one major CSP (Azure, AWS, GCP, OCI, etc.), providing application support, and/or technical consulting.
• 5+ years of experience in a leadership role with 2 years in a formal management role.
• Bachelor’s degree in computer science, information systems, or related field.
• Experience with Linux.
• Experience in infrastructure, network, or storage management.
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

 

Additional competencies, knowledge and skills  

• Strong management and leadership skills
• In-depth technical knowledge of one or more operating systems and hardware architecture
• Good ability to handle multiple projects at the same time
• Experience with SAS systems or SAS programming.
• 5+ Years of Operational Leadership Experience, including managing KPIs relative to hosted service delivery.

 

World-class benefits  

Highlights include...

• Comprehensive medical, prescription, dental and vision plans.
• Medical plan options include:
  • PPO with low annual deductible and copays.
  • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
• Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
• An industry-leading 401k plan.
• Tuition Assistance Program and programs and resources to support your development
• Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
• Volunteer Time Off, parental leave and unlimited paid sick days.
• Generous childcar