SVP, Operations

Join Triumph!

At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better.

The SVP, Operations is a Dallas-based senior leader responsible for operating and improving critical back-office functions supporting Triumph's Audit & Payments business. This role will lead high-volume and exception-based workflows with a focus on service quality, productivity, scalability, risk mitigation, and expense discipline. The leader will develop accountable operations managers, build decision-ready performance visibility, and partner with Product, Engineering, Data, Treasury, Fraud, and Customer Success to modernize work through practical process improvement, AI, automation, and tooling.

• Lead day-to-day execution and transformation of back-office functions supporting Audit & Payments, aligning service, quality, risk, productivity, and expense outcomes with business needs.

• Redesign high-volume and exception-based workflows by making work visible, clarifying ownership and handoffs, and reducing avoidable rework, delays, manual effort, and customer friction.

• Build operating metrics and review cadences that connect activity to outcomes, including SLA performance, backlog aging, throughput, capacity, quality, unit cost, risk mitigation, and customer value.

• Partner with Product, Engineering, Data, and AI/automation resources to translate operational needs into practical improvements and business cases.

• Lead distributed and offshore teams through managers and team leads, setting clear expectations for productivity, quality, coaching, accountability, and morale.

• Strengthen cross-functional execution with Treasury, Fraud, Customer Success, and other partners by resolving ownership gaps, escalation paths, and decision needs.

• Present concise, decision-ready performance updates and recommendations to senior leadership.

• Build a culture of continuous improvement, practical innovation, operational discipline, and respectful accountability.

• Perform other duties as assigned.

The successful candidate will possess senior operations leadership experience with measurable improvement in complex, people-and-process intensive environments. Ideal experience includes:

• Bachelor's degree in Business Administration, Logistics, Engineering, Operations, or other related field required; advanced degree preferred.

• 8+ years of progressive operations leadership experience, including leadership of complex, high-volume, back-office, shared-services, financial services, logistics, BPO, revenue-cycle, or comparable operational environments.

• Demonstrated success improving service levels, quality, productivity, expense scalability, controls, and customer outcomes in a measurable way.

• Experience leading workflow redesign, root-cause analysis, operating cadence development, and performance management in knowledge-work or transaction-processing environments.

• Experience partnering with Product, Engineering, Data, and automation/AI teams to prioritize improvements based on operational value and business impact.

• Experience managing distributed, offshore/nearshore, vendor-supported, or low-cost labor models, preferably through managers or team leads.

• Curious process and systems thinker who can turn ambiguous work into clear inputs, decisions, handoffs, controls, metrics, and improvement priorities.

• Strong analytical and operating economics mindset; skilled at using data to diagnose performance, capacity, quality, cost, and root causes.

• Practical AI and automation judgment; understands how to improve processes before automating them and where controls or human review are required.

• Product-minded operator who can translate operational pain into clear business cases, requirements, and prioritization tradeoffs.

• Constructive change leader who can raise expectations, challenge assumptions, and maintain trust and morale during change.

• Strong executive communicator with high integrity, sound judgment, and an ownership min