Sales Office Administrator

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

CRFS (Cambridge Radio Frequency Systems) is a global leader in RF spectrum monitoring, direction finding, and geolocation technology. Founded in 2007, CRFS designs, builds, programs, and deploys advanced hardware and software solutions that enable military operators, national security agencies, spectrum regulators, and system integrators to detect, identify, and exploit RF signals in the most complex and contested electromagnetic environments.

Job Description

CRFS is seeking a Sales Office Administrator who will report to the US Sales Operations Director on the US Sales team. The successful candidate will serve as the operational backbone of the US admin function—managing order processing, CRM administration, and customer communications—to ensure a seamless sales process and high customer satisfaction.

The following represents the current essential functions of this position. CRFS leadership may assign or reassign duties and responsibilities at its discretion.

• Order Processing: Receive and accurately process sales orders via email or phone, ensuring complete data integrity and timely fulfillment.
• Invoicing and Documentation: Generate and send invoices to end customers, verify data accuracy in all orders, and maintain up-to-date customer records.
• Portal Management and Document Control: Operating, updating and managing user access on company web portals. Accurately filling out, submitting and tracking the status of electronic or paper forms.
• Sales Team and Customer Support: Provide high-quality inside sales support to the US sales team, acting as the key liaison between sales representatives, customers, and logistics partners to increase team productivity and effectiveness.
• CRM Management: Maintain and update CRM records; actively follow up with new contacts and reactivate cold contacts to generate and nurture leads for the sales team; support lead generation and conversion initiatives using data analytics.
• Logistics Coordination: Serve as the primary point of contact for shipping and logistics to ensure timely and accurate delivery to customers.
• Trade Show and Event Support: Assist with preparation and coordination for CRFS activities at trade shows and industry conferences.
• Post-Sale Support: Handle post-sale inquiries, returns, and warranty issues; maintain high customer satisfaction through responsive and professional follow-through.
• Travel Requirement: Occasional domestic travel required to support trade shows and customer meetings (estimated up to 10%).
• Perform other related duties of which the above are representative.

• Minimum Education: High school diploma required;
• Minimum Experience: 1–3 years of experience in sales support, customer service, or an administrative role.
• Required Skills: Proficiency in CRM platforms (Salesforce, HubSpot, or equivalent) and Microsoft Office Suite (Excel, PowerPoint, Word); excellent verbal and written communication; strong organizational skills and ability to manage multiple tasks simultaneously; high attention to detail and data accuracy in order management and record-keeping.
• Required Training / Certifications / Licences: None required; relevant CRM or business administration certifications are a plus.
• All employment offers are contingent upon successful completion of a background check.

• Bachelor’s degree in Business Administration, Communications, or a related field preferred.
• Experience supporting B2B or technology sales teams, particularly in a technical or government-adjacent industry.
• Familiarity with Salesforce or HubSpot CRM platforms and experience using data analytics to support sales reporting or pipeline management.
• Experience coordinating logistics or working with shipping/freight partners; familiarity with trade show or event coordination is a plus.

• Standard office environment at CRFS’s US headquarters in Reston, VA, operat