Warehouse Manager, Orlando

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About the role:

The Warehouse Manager is responsible for overseeing warehouse operations and logistics processes at the Hästens Beds Orlando location. This role ensures efficient receiving, storage, handling, and distribution of goods while maintaining high standards of accuracy, safety, and service. In addition to managing internal operations, the Warehouse Manager will act as a point of contact for customers and external partners regarding logistics-related matters.

Responsibilities:

Logistics and Transportation

• Coordinate domestic inbound and outbound shipments with carriers and logistics partners

• Monitor shipment schedules, delivery performance, and freight costs

• Oversee the receipt and processing of cross-dock containers as well as stock

• Resolve delivery issues, damages, delays, or discrepancies in a timely and professional manner

• Support continuous improvement of logistics flows and lead times

Inventory Management

• Oversee inventory accuracy, cycle counts, and physical inventories

• Work with relevant team members to perform PO receipts and ensure timely inventory transactions

• Investigate and resolve inventory discrepancies

• Ensure proper inventory controls and documentation are in place

Customer, Partner and Cross-Functional Communication

• Communicate directly with customers regarding deliveries, shipment status, and logistics-related inquiries when needed

• Act as a point of contact for external partners, carriers, and warehouses

• Support internal customer service and sales teams with logistics-related information

• Handle escalations professionally and ensure timely follow-up and resolution

• Work closely with sales, customer service, production, and finance teams

• Align logistics execution with customer expectations and business priorities

• Act as a key operational stakeholder in continuous improvement initiatives

Leadership and Team Management

• Lead, coach, and develop warehouse staff in accordance with Site Manager’s objectives

• Plan staffing needs and schedules to meet operational demands

• Promote a culture of accountability, teamwork, and continuous improvement

• Set an example by embodying the company’s values and behaviours

Systems and Process Improvement

• Use warehouse and ERP systems to manage orders, inventory, and shipments

• Identify process gaps and drive improvements to increase efficiency and accuracy

• Support implementation of new systems, tools, or procedures

• Ensure clear work instructions and standard operating procedures are documented and followed

Skills and requirements:

• Preferred Bachelors Degree in Supply Chain Management, Logistics, Operations Management, Industrial Engineering or related field

• 2+ years of logistics management experience

• Strong attention to detail

• Ability to develop or improve processes where none exist

• Familiarity with ERP or inventory management systems (SAP, NetSuite, etc.)

• Excellent communication and teamwork skills

• Ability to work in a highly organized fashion

• Ability to coach and train team members effectively

About us:

At Hästens, we strive for a world where people sleep well – one that’s more joyful, peaceful and loving. Every day since 1852, we continue to hone our world-class craft in our factory in Köping, Sweden.

Sleep may be today’s ultimate modern luxury. But it’s more than that; it’s a biological necessity and the foundation of our entire wellbeing. We want people to sleep well so that they can create the future they dream of upon waking. That’s why our master craftsmen consider and handcraft every detail of our bespoke designs using only the finest natural materials.

We are proud to be a world-class international brand, o