RNI Field Technician

Position Summary

The RightNow Inventory (RNI) Field Technician is responsible for the installation and service of the RNI Technologies.

Essential Functions and Duties

• Acts as an infield subject matter expert (SME) for all current and future RNI deployable technologies.
• Utilize knowledge of RNI systems to effectively manage field service events and instruct third-party resources for on-site problem resolution.
• Makes key decisions and consults with third-party support technicians for tier-2 level support for assigned service area(s).
• Organizes and prioritizes work in such a way to ensure that customer specific issues are addressed in urgent, expedient and efficient manner.
• Ensures that problems and solutions are documented and recommends preventive measures or problem-solving processes to implement that can become best practice for the RNI team.
• Continually enhances personal expertise related to FFF’s RNI technology.
• Facilitates internal and external stakeholder training for user adoption of the standard operating procedures.
• Capable of exercising judgement and making business decisions regarding the service requirements of RNI devices, including deployment of third- part service partner(s).
• Works with multiple cross-functional teams to ensure effective and efficient customer service and that best-practice technical approach is shared and leveraged amongst all team members.
• Adheres specifically to all company policies and procedures, Federal and State regulations and laws. 
• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Always represent the Company in a professional manner and appearance.
• Understand and internalize the Company’s purpose, display loyalty to the Company and its organizational values.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and respect the diversity of our work force in actions, words, and deeds.
• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
• Other duties as assigned.

Education, Knowledge, Skills and Experience

Required Education:

• High School diploma or equivalent required.

Required Knowledge:

• Understanding of how machine controls and middleware interacts with IT solutions.