Sr. Manager, Client Success

Our Story

Building a new company in the recession of 2007 was no ordinary task. Yet with passion and foresight, we charted our course, helping to transform the way consumers engage with their phones.

Over the last 17 years, InMobi has built a global Advertising Platform that powers our customers’ growth by helping them engage their audiences and drive real connections.

InMobi has also built a second unicorn, Glance, which is advancing digital consumption and creating a new wave of disruption. Present on 400M devices across India, SEA, Japan and the US – Glance is one of the largest content platforms globally with~200M daily active users.

Overview 

Reporting to the Global Head, Client Success, the Sr. Manager, Client Success is responsible for leading customer success and co-owning revenue growth with our sales team. The Client Success Team is expected to have the deepest knowledge of our customers, their needs, and opportunities to grow the business by identifying intersections between their challenges and our solutions. You are the voice of the customer providing a clear customer-first perspective when collaborating with internal teams including product, revenue strategy, sales strategy, product marketing, ad operations, creative, insights, agency development, demand partner, and business development teams to be the voice of the customer providing a clear customer-first perspective. The Sr. Manager, Client Success role is often responsible for leading and developing a team covering multiple clients across a region.

*This role is in-person and onsite in our NYC office, and is not open to remote locations.

The impact you'll make

• Responsible for developing and driving impactful and sustainable client relationships
• Lead and develop a team of high-performing Client Success Managers across the North America
• Co-own account strategy (relationship management, up-sell, cross-sell, and campaign delivery) with your team, and in collaboration with sales and agency teams
• Lead client RFIs to ensure clear, consistent, and comprehensive communication of our solutions and capabilities
• Responsible for account retention and growth plans, revenue and margin management, and up-selling and cross-selling
• Drive end to end solution management for client campaigns (pre-sales media planning, client onboarding, campaign delivery, optimizations, and post-campaign deliverables), to drive business results
• Partner closely with internal teams (product, revenue strategy, sales strategy, product marketing, ad operations, creative, insights, agency development, demand partner, and business development teams) to drive cross-functional projects for our clients
• Lead campaign analysis and review; provide consultative guidance to clients during weekly, bi-weekly discussions and quarterly business reviews
• Work with the technical account management team to liaise with third party partners like attribution and viewability measurement companies (MMPs), data platforms (DMPs), verification vendors etc.

The experience you'll need   

• 3+ years of leadership experience managing a client success team or similar
• 6+ years of client success management experience, with at least 3 years in programmatic advertising or within the ad tech industry
• Experience in online advertising, enterprise solutions, online media buying and advertising technologies 
• Proven experience in client-facing roles; developing relationships, driving account strategy and results, problem-solving, and accelerating growth 
• Exceptional ability to partner with cross-functional teams and build relationships across internal teams   
• Strong demonstration of strategic and analytical approach to client management  
• Ability to collaborate with teams across global time zones and prioritize work accordingly
• Bachelor's degree or equivalent practical experience

About Us  

InMobi is the leading provider of content, monetization, and marketing technologies that fuel growth for industries around the world. Our end-to-end advertising software platform, connected content and commerce experiences activate audiences, drive real connections, and diversify revenue for businesses everywhere. InMobi is a trusted and transparent technology partner for marketers, content creators and businesses of all kinds.   

Incorporated in Singapore, InMobi maintains a large presence in San Mateo, CA and Bangalore and has operations in New York, Delhi, Mumbai, Beijing, Shanghai, Jakarta, Manila, Kuala Lumpur, Sydney, Melbourne, Seoul, Toky