Client Support Administrator - NISSC II

Our NORAD Operations Group

Selected by the Air Force Life Cycle Management Center’s Strategic Warning and Surveillance Systems Division for Operations, Maintenance, and Sustainment (OM&S) of critical mission systems for the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC), we support the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II).

Since 2020, through the (ITW/AA) and Space Support Contract II (NISSC II), has provided:

·       Operations, maintenance, and Sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space.

·       Mitigation of orbital conflicts.

·       Threat warnings and control from airborne, land-based, and space-based systems for threat activities.

·       Operations and maintenance of classified communications.

·       Software development and integration.

NISSC II supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at:

·       Cheyenne Mountain Space Force Station (CMSFS), Colorado

·       Peterson Space Force Base (PSFB), Colorado

·       Offutt Air Force Base, Nebraska

·       Vandenberg Space Force Base, California

·       Numerous sensor and forward operator sites around the world

Description of Duties:

The Client Support Administrator supports North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The candidate will:

Typical Duties Include:

·       Facilitating the excellent relationship between Government active duty/civilian customers and our contractor team.

·       Answering user network resource application questions and resolving associated problems.

·       Providing resolution to general classified and unclassified network and Personal Computer (PC) problems.

·       Using Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, printer, and other IT issues.

·       Initiating responses, tracking, updating, reviewing, and concluding actions in Remedy.

·       Elevating troubleshooting actions and results to other 21CS work centers or other technical support organizations when appropriate for further resolution.

·       Coordinating and participate in installation and renovation projects.

·       Reporting job status to CSG leaders.

·       Supporting the customer's annual exercises, planned monthly relocations, and unplanned real-world events.

·       Must be willing to work flexible shifts and days as required.  Assigned sche