Client Technology Technician

This is a third-shift position supporting the Grand Rapids hospitals.

Schedule is as follows:

• Monday - 11:30pm-10:00am
• Tuesday - 11:30pm-10:00am
• Wednesday - 11:30pm-10:00am
• Thursday - 11:30pm-10:00am

Job Summary

Under minimal supervision, communicates and works together with customers to configure, install, preventatively maintain, improve, and troubleshoot client technologies, their systems and integrations that optimize the end user experience. As the point of contact for problem coordination and resolution, demonstrates customer service skills, empathy, and urgency. Serves as resource on technology projects and initiatives. Documents problems and resolutions and escalates appropriately, when necessary. May perform end-user training. Participates in the testing and evaluation of new client technology solutions. Competent to work on most types of client technologies within a diverse customer portfolio, but at times requires guidance from others. Capable of working independently.

Essential Functions

• Under minimal supervision, working with and for the customers, responsible for the installation, replacement, repair and support of client technology and their systems.
• Knowledgeable about the systems used within assigned areas of responsibility, providing troubleshooting and documentation for technology requirements and workflows, while ensuring alignment with Digital Services (DS) architectural standards. Serves as primary point of contact for problem identification and helps drive issue resolution.
• Performs event correlation/log analysis, failure analysis/reporting and root cause analysis.
• Serves as resource on technology projects and may take part in end-user training.
• Participates in the testing of new client technology solutions and medical equipment and provides constructive feedback throughout the process.

Qualifications

Required

• High School Diploma or equivalent
• 2 years of relevant experience in the field
• Able to work independently and is self-motivated
• Must have reliable transportation to facilitate travel between hospitals

Preferred

• Associate's Degree /Technical school or equivalent
• 3 years of relevant experience in the field
• Client technology support experience
• CRT - Microsoft A+

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Musculoskeletal Center - 230 Michigan St - Grand Rapids

Department Name

Technical Field Services - Priority Health and Corporate Support

Employment Type

Full time

Shift

Weekend (United States of America)

Weekly Scheduled Hours

40

Hours of Work

11:30 p.m. to 10:00 a.m.

Days Worked

Sunday to Thursday

Weekend Frequency

N/A

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functio