VBA Client Onboarding Specialist

REPORTS TO: Enrollment Manager

LOCATION: Allegiance office or Off-site

FLSA STATUS: Non-exempt

 

POSITION RESPONSIBILITIES:

Through a respectful, constructive and energetic style guided by the objectives of the company, the VBA Client Onboarding Specialist is responsible for the accurate and timely client build in the claims system incorporating information from various departments. This person will also be responsible for all updates to the client master within the VBA system throughout the year. This position will ensure that they have the proper controls in place to confirm accurate programming.

 

The incumbent is expected to communicate professionally with peers, supervisors, subordinates, vendors, customers, and the public, and to be respectful and courteous in the conduct of this position.

 

ESSENTIAL JOB FUNCTIONS:

Essential job functions include the following. Other functions may be assigned as business conditions change.

1. Works with MIT to obtain all necessary information to build the new client shell.
2. Works with other internal departments to obtain all necessary information to complete the building of the client

• Plan building
• Network services
• Pharmacy
• Billing
• Enrollment

1. Troubleshoots issues when identified that impact the way a client functions within VBA
2. Make updates to the client master throughout the year including but not limited to adding new plans, new divisions, new networks, new enrollment tiers, new effective dates of coverage, new coverage types,
3. Contributes to the daily workflow with regular and punctual

 

NON-ESSENTIAL JOB FUNCTIONS:

1. Performs related or other assigned duties as required or

 

SUPERVISION EXERCISED:

None

 

PHYSICAL WORKING CONDITIONS:

 

Physical requirements are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting

70%

Reaching

Some

Standing

15%

Manual Dexterity

Medium

Walking

15%

Telephone

Yes

Kneeling

Some

Computer Screen

High (visual acuity corrected to 20/30)

Bending

Some

Lifting

up to 20 lbs.

 

 

JOB SPECIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

Minimum Education: High school degree or equivalent combination of education and experience.

Certification(s) Required: HIAA, ICA and/or LOMA coursework or certification preferred. Can take courses toward

the certifications while on the job.

 

 

Minimum Experience: Experience with benefit administration systems and previous management experience

preferred.

 

Other Qualifications: ▪ Excellent oral and written communication skills required.

• PC skills, including Windows, Word and Must be able to adapt to software changes as they occur.
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• High level of interpersonal skills to work effectively with
• Ability to organize and recall large amounts of
• Ability to read, analyze and interpret benefit summary plan descriptions, insurance documents and regulations.
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