Escrow Team Supervisor (Troy/Detroit, MI)

The Escrow Supervisor will be responsible for performing escrow administration duties related to servicing mortgage loans.  The escrow management team completes escrow analysis, manages interest on escrow, processes escrow waivers and additions, and resolves escrow escalations. This person will ensure escrow administration duties are completed in accordance with regulatory requirements. This person is an industry expert who must have significant experience, knowledge, and understanding of escrow operations and administration as it relates to mortgage servicing. This individual will manage the training, staffing, and performance of their operational teams. This role involves ensuring compliance with regulatory requirements, optimizing operational processes, leading a team of escrow servicing professionals, and collaborating with other departments to deliver exceptional service.

Highly prefer candidates who are able to work on-site at our Troy/Detroit, MI office. 

ESSENTIAL DUTIES and RESPONSIBILITIES, includes the following responsibilities, but not limited to:

• Leadership and Management:
  • Oversee the hiring of the team of escrow analysts.
  • Leads and manages the escrow management team, providing guidance, support, and professional development opportunities.
  • Implements performance goals and objectives for the team, regularly monitors progress and provides feedback.
  • Fosters a positive and collaborative work environment, encourages teamwork and open communication.
• Operational Oversight:
  • Oversees all aspects of escrow analysis and escrow account management to ensure accurate escrow accounting and processing.
  • Manages the annual escrow analysis process, ensuring the accurate and timely completion of scheduled escrow account analysis in accordance with state and federal regulations and investor requirements.
  • Serves as a subject matter expert and is tasked with the independent research and resolution of complex business issues related to escrow.
  • Resolves consumer and investor escalations, providing clear and accurate information.
  • Prepares and generates reports related to escrow activities as required.
  • Manages the day-to-day performance of the escrow management team including ensuring that key performance metrics are met or exceed with budget.
  • Collaborates with other departments to resolve cross-functional issues.
• Regulatory Compliance and Oversight:
  • Ensures compliance with State, Federal, Regulatory, and Investor Requirements and guidelines, maintains up-to-date knowledge of internal policies and procedures, and understands how requirement changes affect the operations.
  • Assists in the management of oversight programs that monitor performance of vendors & third parties utilized in the processes.

• Meets established standards and guidelines with regard to compliance, job knowledge, quality, attendance, efficiency, initiative, and overall performance.

• Other projects and assignments as needed.

QUALIFICATIONS AND EXPERIENCE:

•Proven experience in end-to-end escrow administration operations & managing an operational team.

•Knowledge of escrow processes, industry standards, consumer protection laws & regulations impacting escrow operations areas.

•Ability to have a cross-functional impact across the servicing operation.

•Experience in navigating high-risk examinations & issue remediation efforts.

•Highly organized, reliable, and results-driven

•Ability to hustle, willingness to learn, and adapt quickly to working in a fast-paced, fluid environment.

•Proficient in Microsoft Office and call center equipment/software programs

•Excellent communication skills both written and verbal.

•Ability to engage with associates to achieve goals and objectives.

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