Senior Security Manager

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.

We are seeking a Senior Security Manager (SSL) to lead and oversee security operations for a key client in the Seattle, WA area. This pivotal role ensures contract compliance, drives operational performance, and upholds financial objectives. The ideal candidate will be a seasoned leader capable of mentoring subordinate managers, fostering a culture of service excellence, and building strong client relationships.

Benefits:

We believe in investing in our people. When you join Securitas, you’ll receive:
✔ Competitive Salary: $113,300 annually
✔ Comprehensive Benefits Package:

• Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 personal holidays, 6 sick days
• 401K with company matching
  ✔ Career Growth: Continuous training and leadership development programs.
  ✔ Dynamic Work Environment: Be a part of a highly engaged and results-driven team.

Essential Duties and Responsibilities

Strategic Vision and Business Operation Goals

• Develop and achieve weekly, monthly, and quarterly operational goals.
• Provide regular updates to senior leadership using tools like Salesforce and metrics reports.
• Collaborate with functional departments to meet business objectives.
• Participate in company and client initiatives, committees, and task forces.

Performance Management

• Recruit, hire, and retain top operations professionals.
• Set and monitor performance goals for security teams.
• Ensure timely completion of performance reviews, development plans, and improvement processes for employees.

Training & Development

• Identify and address performance gaps within teams.
• Ensure completion of all required training and encourage professional development.
• Conduct regular meetings to review goals, share best practices, and celebrate achievements.

Customer Service

• Deliver 100% customer satisfaction through frequent client engagement.
• Resolve customer service-related issues promptly and effectively.
• Stay informed about market trends, industry developments, and competitor activity to guide customer strategies.

Other Responsibilities

• Manage daily staffing and administrative functions for assigned locations.
• Conduct quality assurance inspections and monitor Security Officer performance.
• Serve as a liaison between Securitas and client representatives.
• Oversee the training and operations of Field Supervisors and Security Officers.
• Ensure compliance with company policies, post orders, and contract requirements.

Qualifications

• Bachelor’s degree in Criminal Justice, Business Administration, or related field is required.
• 4-6 years of professional experience.
• 5-7 years of law enforcement and/or military experience is required.
• Experience in security operations or scheduling is a plus.
• Current driver’s license with a clean driving record.
• Strong customer service orientation with effective problem-solving skills.
• Proficiency in Microsoft Office, Salesforce, HRIS platforms, and SmartSheet.
• Excellent verbal and written communication skills.
• Demonstrated ability to hire, develop, motivate, and retain staff.
• Availability to respond to emergencies outside normal working hours.

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