Job Description

Our mission is to power a brighter future together. One that is safe, smart and sustainable.

Summary:

In this role, the Program Manager will work with a high performing team in Vivint Smart Home’s Supply Chain Quality group, leading them to deliver improvements to products, processes, and services, to deliver outcomes while contributing to improving the way we work together.

The Program Manager will lead quality focused projects, while working closely with supply chain, operations, customer care, field services as well as product management, software and hardware engineering, QA, etc.

Primary Responsibilities:

Accountable for the plan, schedule and budget for your assigned program and projects. Understand priorities and create clear plans to deliver.  Communicate with stakeholders and partners.  Set and meet commitments. Set specific dates and milestones with the team and keep them focused on those accountabilities while communicating needs for support or issues that put those at risk.

Partner with engineering, quality and customer facing teams to deliver working solutions in software, product, and processes. Set schedules and create strong execution plans to manage projects designed to improve product quality and customer experience.  Work across teams to review proposed scope and provide Level of Effort estimates as well as suitable tradeoffs for quality and business risk.

Create appropriate communications to update the business regularly on status, risks and support needed to be successful for the programs.  Provide weekly status updates communicating progress towards commitment in terms of scope, schedule, and cost.

Track tasks and lead a culture of accountability in the team and across the business.  Setup excellent change and risk management practices to keep work on track.

Facilitate and chair cross functional quality program meetings, develop communications and deliver to stakeholders.  Hold regular risk reviews and accountability tracking meetings.  Work with stakeholders to identify new quality and product issues.  Develop partner relationships and manage performance of partners relating to program delivery.  Work with quality teams to monitor and keep programs on track or escalate risk and support needed as required.

Draw on professional experience of scheduling, risk and task tracking platforms (MS PROJECT, SMARTSHEETS, EXCEL, etc) as well as content and engineering tracking systems (e.g. JIRA, CONFLUENCE, SHAREPOINT, etc)

A bias to strong leadership, communication and interpersonal skills will exist in assessing success in this role along with the ability to work in a fast-paced environment where change and pivots to priorities occur occasionally.

Required Skills:

• Experience in software and hardware delivery for consumer devices or consumer markets.  Team Leadership, ability to establish a leadership identity within the respective groups and overall stakeholder organizations and partners. 
• Demonstrated ability and track record of leadership in project delivery and excellence in communication.
• Demonstrate passion to succeed, inspire and motivate the team.
• Strong negotiation skills as well as ability to facilitate informed and timely decisions and mediating tradeoffs with various groups to deliver a product on time and ready for market.
• Deliver clear, concise professional verbal and written communication that is appropriate to the situation and audience. Including commitment to transparency, and stakeholder-based communication.
• Exceptional collaboration, listening, written and verbal communication skills, including an ability to clearly communicate with both business and technical audiences.
• Encourage participation & decision-making by all team members and effectively manage group dynamics.

Required Education/Experience:

• Min. 5+ years professional experience leading large programs, including mobile platform, embedded systems and cloud-based projects is highly desired.
• Hardware experience is not mandatory but a clear aptitude and willingness to work with those domains is desired.
• Bachelor’s degree in business, engineering, or a related field with formal project management training (PMP, CSM or similar qualifications).
• Strong preference for experience with devices, consumer electronics, manufacturing and consumer facing hardware, software, and mobile products.

Learn about the Vivint Culture and why it’s a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time