Primary Details

Time Type: Full time

Worker Type: Employee

The Opportunity:

The Operations Lead will play a pivotal role in supporting and optimizing processes and systems, ensuring seamless operations and alignment with business objectives. This role requires collaboration with technology teams to troubleshoot and resolve system issues, validate ongoing functionality, and enhance governance through effective stakeholder engagement. The Operations Lead will also drive process improvements and efficiencies, contributing to the overall business performance and operational excellence.

•        Location: Marblehead, MA - Plano, TX or Edina, MN

•        Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week  

•        The starting salary for this role is between $92,000.00 - $152,000.00

Primary Responsibilities

• Support various departments in their daily tasks and provide necessary assistance.
• Maintain and operate systems to ensure smooth functionality.
• Collaborate with technology teams to resolve system issues.
• Validate system functionality and ensure continuous improvement.
• Strengthen governance through stakeholder collaboration.
• Drive business efficiency and alignment.
• Network within the organization to enhance operational processes.
• Lead and manage projects related to system enhancements and process optimization.
•  Develop and maintain comprehensive documentation for processes and system functionalities.

Required Qualification
• Bachelor's Degree or equivalent combination of education and work experience
• 7 years relevant experience

Preferred Competencies/Skills
• Use multiple resources to gather and analyze information and use logic to underwrite risk exposures
•Use wise, astute and insightful judgment to make sound underwriting decisions
•Prioritize interests of the company and community during decision-making
•Effectively and efficiently present logic, reasoning, and analysis to others
•Negotiate skillfully in tough situations with both internal and external groups to settle differences with minimum noise
•Win concessions without damaging relationships
•Identify and articulate improvement opportunities and translate them into tangible business deliverables
•Ability to analyze data and use for decision making
•Clearly and confidently convey information to a wide audience
•Show drive and initiative
•Act fairly, ethically and with integrity when decision-making
•Maintain confidentiality of private or sensitive information
•Multi-task and handle competing priorities; adapt and be flexible in a complex changing environment
•Keep an open mind, consider unique approaches and be open to change and considerable variety in the workplace
•Share knowledge and mentor others

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

·         Hybrid Working – a mix of working from home and in the office

•        22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis

•        Competitive 401(k) program with company match up to 8%

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