Manager, Production Services Administrative

Department Overview

EdCOMM’s professional staff offers a wide variety of services internally to Oregon Health & Science University schools and departments and external audiences. EdCOMM staff are experts in creative video production, photography, videoconferencing, and event and classroom AV support. Additionally, EdCOMM facilitates the scheduling and multimedia support of key rooms across OHSU and ensures common-use, common-access conference, and classroom space are allocated to best meet the business needs of a variety of OHSU departments. EdCOMM is overseen by EdCOMM Managers.

 

EdCOMM Managers report directly to the Assistant Vice Provost of Educational Improvement & Innovation. The Production Manager - Administrative position directly leads and manages client-interfacing staff, providing customer creative solutions, and scheduling over 200 spaces across OHSU buildings. In addition to direct management of staff, this position maintains strategic relations with key partners such as contracted vendors, Design & Construction, Events, and other leadership across OHSU. Significant success criteria for this role will be the development of processes, procedures, systems development and administration, project management and improvement, departmental budget and administration, and supervision of operational employees with a focus on a team-based approach through encouraging development and a culture of inclusion and high performance. The employee will oversee the supervision of an administrative team, and provide staff development, conflict resolution, HR-related activities, and day-to-day support.

 

The Manager will create a healthy working environment that uplifts the team. They will work as a team with the EdComm Production Manager - Operations to ensure service and support requests are met in addition to strategizing on expanding the department’s suite of services, performing outreach to other departments, and ensuring optimum customer service for all the department’s work efforts.

 

The employee must have excellent time management and customer service skills, be an effective negotiator, be goal-oriented and solution-focused, and implement change by building relationships, developing plans, recommending solutions, leading discussions, and soliciting buy-in among various key partners.

 

Please include a cover letter with your resume/CV.

Function/Duties of Position

Systems Development and Administration:

• Contributes to, and influences, the development of standards/changes to procedures, systems, and applications. Ensures the documentation work standards and changes to systems/applications.
• Vendor relationships and Contract negotiation: Be the point of contact for the external product vendors and internal partnerships for EdCOMM services. This includes services such as eSRF, 25Live (CollegeNET), and Echo360. This is not an exhaustive list. 
• Must be able to act with urgency, immediacy, and efficiency and make situation-appropriate decisions.

Strategic Assessment and Growth Planning:

• Actively participate in and may lead pertinent committees related to space planning; provide direct consultation on issues, risks, solutions and forward-thinking; build relationships and partner with management and leaders in other departments on effective strategies to meet ongoing space constraints and reservation management.
• Facilitating, leading, reporting out, and delivering strategic planning activities for large, complex, and mission-critical strategic committees and initiatives.
• Develop and execute a departmental team annual project (i.e. internal/external) for strategic growth and assessment.
• Use survey and other assessment results to inform and improve EdCOMM services, products, and outputs. 

Project Management and Improvement:

Performance Improvement Initiatives:

• Analyze existing data to determine the quality of EdComm service. Recommend new or improved processes to effectively and efficiently ensure excellent customer service and support in the areas of operations, AV support, and photography and videography services. Included but not limited to annual surveys, focus groups, and departmental goal setting.
• Document and report on new or improved systems, operations, and success metrics. 

Space and Project Management and Improvement:

• Space Scheduling Process and Procedures
  • Scheduling tuition-based classes, and educational and research programmatic needs across EdCOMM managed rooms. Develop scheduling procedures and implement practices to support these procedures.
• Space Planning & Consultation
  • Actively participate in and may lead pertinent committees related to space