Payroll Manager - Customer Success

Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Payroll Customer Success Manager to join our team. This is a role based out of our Houston, TX Office.

ABOUT MITSUBISHI HEAVY INDUSTRIES AMERICA, INC. (MHIA):

 

For over 130 years Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.

Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.

SCOPE:

The Payroll Customer Success Manager is a strategic and technical liaison between MHIA and its affiliates in North America, and the payroll vendor. This role leverages exceptional customer service, and technical payroll expertise to ensure the ongoing delivery of payroll services across the organization. This includes identifying payroll needs and managing the payroll vendor relationship to ensure a consistently successful payroll program. The position maintains a focus on process improvement to ensure continued customer satisfaction and vendor alignment that meets business objectives.

JOB RESPONSIBILITIES

• Drive payroll operational efficiency by successfully managing the payroll service provider relationship, ensuring a positive internal customer experience.
• Act as an escalation point for payroll issues, collaborating with the vendor to resolve concerns promptly and provide effective solutions.
• Possess a comprehensive understanding of the payroll provider contract, including the responsibilities of internal customers and vendors, to ensure the proper delivery of services.
• Proactively and effectively communicate with customers, ensuring transparency and alignment with their payroll requirements.
• Liaise with internal customers to understand evolving business needs and collaborate with the payroll service provider to develop effective payroll solutions.
• Oversee payroll system configurations to ensure they align with MHI Group companies’ practices.
• Facilitate accurate and timely payroll processing for both expatriates and domestic employees by acting as a liaison between the payroll vendor and internal customers.
• Ensure compliance with internal policies, tax regulations, labor laws, data security, and change management by regularly auditing payroll vendor processes.
• Monitor the delivery of monthly, quarterly, and year-end reporting and payroll-related accounting by the payroll vendor.
• Ensure the accurate remittance of federal, state, and local payroll taxes to government agencies by the payroll vendor.
• Leverage a thorough understanding of the business and payroll vendor services to recommend continuous improvements to payroll processes.
• Perform other relevant duties as assigned, supporting the overall payroll program and business objectives