Automation Service Engineering Associate II, Prenatal

<div class="content-intro"><h2><strong>A Rare Opportunity to Shape the Future of Genomics</strong></h2> <p>Join a team of brilliant, passionate innovators determined to transform healthcare. At BillionToOne, we've built a category-defining, publicly traded company on Nasdaq where transparency fuels trust, collaboration drives breakthroughs, and every contribution moves the needle on our mission to make life-changing diagnostics accessible to all. We don't just aim for incremental improvements; we build products that are 10x better than anything that exists today.</p> <p>Our scientists, engineers, sales executives, and visionaries are united by an unwavering commitment to changing the standard of care in prenatal and cancer diagnostics. This is where cutting-edge science meets human compassion, and every innovation you contribute helps remove the fear of the unknown from some of life's most critical medical moments.</p> <p>If you're driven by purpose, energized by innovation, and ready to help shape the future of precision medicine at scale, this is where you belong.</p></div><p>BillionToOne is seeking an <strong>Automation Service Engineering Associate II</strong> to support high-throughput clinical patient testing in our CLIA-certified laboratory. This role provides primary service response for laboratory operations at our Union City site, including troubleshooting, repair, and maintenance of laboratory equipment and automation. The role will also contribute to cross-functional initiatives aimed at improving reliability, throughput, and quality. The ideal candidate excels at customer service, resolves issues with laboratory automation, and maintains thorough, compliant documentation. This is an on-site role supporting critical clinical operations; occasional off-hours support may be required.</p> <p><strong>Shift Hours:</strong> Tuesday-Saturday, 3pm-11:30pm (+PM Shift Differential)</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Provide first-line service response for automated processes and instrumentation across the Union City facility.</li> <li>Execute and/or coordinate routine preventive maintenance for laboratory instruments and automation systems.</li> <li>Perform equipment qualifications, including Installation (IQ), Operational (OQ), and Performance Qualification (PQ).</li> <li>Troubleshoot and triage equipment issues; coordinate vendor support and escalations as needed.</li> <li>Draft and revise documentation related to equipment operation, maintenance, and troubleshooting.</li> <li>Maintain organized spare parts inventory and comprehensive, GDP-compliant service records.</li> <li>Identify, propose, and help implement process improvements; support testing and validation plans.<