Manager, A3 Smart Security Field Operations

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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Summary
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

This position is responsible for leading, managing, and consistently improving the department providing in-home installation, and service for both new and existing customers. These services are critical to the AAA Smart Home customer experience and satisfaction of both new and existing customers.

Responsible for developing, implementing, and engaging in continual process improvement of the operational processes, and contribution to field operations strategy. The Manager, A3S Field Operations - Residential plays a key role in optimizing the performance of the business via the use of statistics and analysis. This position will guide the operation function at AAA Smart Home / A3 Smart Home by partnering with peers in other departments to make fact based decisions that improve business results. This position requires the ability to communicate effectively to direct reports and upper management both verbally and written. This position requires active participation and ""thought leadership"" in all team meetings, events, and decision making, where appropriate.

Essential Duties
• Operational Management: Oversight and management of the Smart Home Pros in their performance of new installs and service calls. Defines, plans and monitors staffing requirements, work schedules and service objective in accordance with business goals while providing memorable customer experiences.
• Fiscal Responsibility: Identify innovative solutions to increase efficiency though effective management of people, budget, and other resources.
• Quality Assurance: Ensures the volume of work produced meets or exceeds service standards and quality expectations as they relate to service delivery.
• Compliance: Ensures compliance with established guidelines, requirements, processes, and regulations. Consistently evaluate and update guidelines, requirements, and processes to improve performance.
• Other: Managing projects that have a critical impact on the department, division, enterprise. Requires interaction with senior management.
• Other duties as assigned.

Knowledge and Skills
• Team Leadership - Ability to lead, motivate, and direct work for a large and diverse workforce while maintaining exceptional service quality.
• Process Improvement - Proactively identifying, analyzing, and improving upon existing business processes
• Project Management - Planning, forecasting, production, or marketing of a product or products at all stages of the product lifecycle.
• Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions.
• Analysis - Examines data and facts to uncover and understand cause-effect relationships, thus providing basis for problem solving and decision making.
• Customer Experience – Able to generate, motivate and lead a team to provide memorable customer experiences consistently.

Education and Experience
• Bachelor's degree or an equivalent combination of education and experience
• 3 – 5 years of management experience preferably of both exempt and non-exempt direct reports of 25 or more
• 2 – 3 years Workforce Management experience (Preferred)
• Must meet state requirements to obtain and retain an Alarm Card and related licenses and/or certifications
• Must have a valid driver's license and satisfactory 39 month motor vehicle record

Working Environment
This position includes both office and field time with 50%+ time being spent in the field. Physical requirements include standing, sitting, bending, lifting, driving and climbing. Lifting will include up to 25 pounds. Extensive use of a personal computer and keyboard is required.