Summer Membership Assistant

Location: Oakland,California,United States

Come join Fairyland as a Summer Membership Assistant for a chance to build your skills, knowledge, and work experience while making friendships with a warm, diverse group of dedicated individuals committed to creating a magical fantasy world for young children to create, imagine, play, and learn! 

The Fairyland Summer Membership Assistant provides exceptional customer service to ensure all park guests have a positive experience at Fairyland and is responsible for acting as Fairyland’s ambassador to member needs and inquiries.  Reporting to the Membership Specialist, this role supports the membership department, including processing new and renewing memberships, handling membership team’s administrative tasks, and interacting with guests and members.  The position requires punctuality, reliability, adaptability and ability to maintain professional demeanor at all times regardless of circumstances.

COVID-19 Update:  In an effort to keep our visitors, staff, volunteers, and communities safe, Fairyland has adopted a mandatory COVID-19 vaccination policy. In accordance with state and federal laws, Fairyland will consider all qualified applicants requiring a reasonable accommodation from our vaccination policy based on a medical condition or sincerely held religious belief.

NOTE: The start date for this position is Monday, May 12th, 2025. 

Knowledge Skills and Abilities

• Demonstrated ability to provide quality customer service
• Ability balance the needs and requests of a variety of internal and external stakeholders 
• Experience with cash handling and credit card processing 
• Strong organization skills and attention to detail 
• Ability to follow instructions and complete assigned tasks 
• Basic math knowledge and cash handling skills
• Intermediate to advanced computer skills for management and processing membership and registration including Microsoft Office Suite (Excel, Word) 
•  Excellent verbal and written communication skills 
•  Ability to work independently and as part of a team 
•  Possess a clear background history with no barriers to working with children 

Preferred Qualifications 

• Experience with Raiser’s Edge or similar customer relationship management software. 
• Experience in the retail or hospitality industries 

Personal Attributes/Values

• People orientation: able to interact effectively, politely, and productively with all types of people from all types of backgrounds and experience and in all types of situations. Comfortable working with non-English speaking and culturally diverse stakeholders
• Professional maturity to manage composure during stressful interactions
• Able to be positive and bring a productive energy to work
• Energetic, diplomatic, adaptable and with a good sense of humor
• Passionate about the mission, vision, and goals of Fairyland and possess an understanding of how this position contributes to the organization’s success
• Impeccable integrity and honesty

Physical Requirements

This position is primarily located in an office environment.  Able to perform the following duties with or without accommodation:

• Sit at a desk, conference room or workstation for the entirety of eight (8) hour shift
• Operate a computer and peripherals
• Traverse safely over uneven terrain throughout the entirety of the 10-acre amusement park
• Able to occasionally lift 40-50 pounds with assistance
• Proven track record of punctuality and attendance
• Able to work special events, weekends and evenings according to Fairyland’s event schedule
• Current COVID-19 Requirements
  • Ability to provide proof of full COVID-19 vaccination prior to start of employment;

Benefits & Compensation

This is a seasonal, part-time non-exempt position working Saturday-Tuesday, 8:30 a.m. to 5:00 p.m*. The start date for this position is Monday, May 12th 2025 and concludes on Tuesday, August 12th, 2025. The rate of pay is $19.95 per hour.

*Fairyland is open and operational on Memorial Day (May 26th) and candidates will need to be available to work on this date. In addition, Fairyland's annual Gala is on Wednesday, 5/21 and the schedule for that day will be shifted to 2:30pm-10pm.*

How to join Team Fairyland

To apply for a position with Fairyland, please complete the application here. Due to the size of our operations, we are unable to take phone inquiries about positions.

Note:  Children's Fairyland does not have the resources to sponsor visas, nor any open positions eligible for the H-