US Customer Engagement Oncology Product Training Development & Delivery Specialist

ROLE SUMMARY

The US Customer Engagement Oncology Product Training Development & Delivery Specialist role is responsible for Customer Engagement Training for Oncology BU’s one or more brands or therapeutic areas (TA).  The role is responsible for providing product training to new and existing CFCs leading to product certification and ensuring that CFCs have the skills and knowledge required to successfully represent Pfizer in the marketplace.  As the representative of the Customer Engagement Training Team to the brand/TA leadership, the US Customer Engagement Oncology Product Training Development & Delivery Specialist role participates as a strategic partner, thoroughly understands the complexity of the Oncology BU, and translates that into defining, developing and delivering training services to meet the needs of the business in support of POAs, critical market needs, and other product business-related initiatives.  Serving as the subject matter expert, the role is expected to maintain up to date expertise on the therapy, market, and sales approaches associated with the assigned product/TA.

ROLE RESPONSIBILITIES  

• Serve as the primary representative of the Customer Engagement Training organization, acting as a strategic partner to brand leadership to drive Oncology BU and Brand strategic priorities. 

• Define both short-term and long-term L&D priorities for sales team for Oncology Brands, in collaboration with Oncology business and brand leadership as well as other key stakeholders. 

• Navigate the complexity of the Oncology Business Unit, including the diverse product portfolio, evolving Regulatory landscape and unique market dynamics to both develop and deliver learning materials and experiences to support Oncology products and colleagues.  

• Develop learning journey and training curriculum to address brand needs, coordinating with team members for an integrated approach to content development and mastery. 

• To ensure content in accordance with standardized core customer engagement, selling and execution constructs, the role will serve as a content development L&D expert for Oncology Brand POAs, brand & business acceleration efforts, and dynamic training needs. 

• Spearhead the development and execution of training programs in accordance with Oncology Product business strategies, Oncology BU needs, selling and coaching model constructs, and pre-determined impact and outcome metrics.  

• Oversee multi-modal learning resources, including print, eLearning modules, leader-led workshops, presentations, pre-launch and launch training sessions, and sustainability programs.  

• Lead and/or participate in a cross-functional team construct to form and implement Oncology Brand Training Curriculum, including planning, logistics, participant management, and budget oversight.  

• Conduct engaging training sessions, both virtually and in person, covering product knowledge, disease states, competitive analysis, market dynamics, customer dynamics, sales techniques, and technical expertise.  

• Provide coaching and mentorship to colleagues throughout their training journey.  

• Support the development of training capabilities among team members.  

• Foster strong relationships with Business Unit Partners, collaborating closely with Leadership, Marketing, Medical, Sales, Regulatory, and Legal teams to prioritize L&D needs and manage demands effectively.  

• Coordinate with other members of Customer Engagement Training to ensure timely and relevant