Customer Service Representative NAFTA - Remote

Who we are:
 

LANXESS is a leading specialty chemicals company with sales of EUR 7.6 billion in 2021 and more than 13,000 employees in 33 countries. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives, specialty chemicals and plastics. LANXESS is listed in the leading sustainability indices Dow Jones Sustainability Index (DJSI World and Europe) and FTSE4Good. In the United States, LANXESS employs more than 2,000 people at 25 locations in 11 states. 

We are looking to find diverse and talented people to join our team. Studies have shown that some individuals are less likely to apply if they do not meet 100% of the criteria. We are looking to equalize the gap! If you are excited about this role but your past experiences do not align perfectly with every qualification, we encourage you to apply. We will look to assess your talent against our competencies, values and requirements to get the best organizational fit. You might be the right candidate for this or other roles we have available!

Join our Team!
 

 

What we can offer you:
 

LANXESS is a young company with strong roots! We derive our strength from global presence, management excellence and most importantly our people! Our employees are the pillars of our success.
 
We offer exciting career opportunities regionally as well as internationally, educational assistance programs, competitive pay and benefits, language training programs, and many other personal and professional development programs that are a part of our vision and values that drive our ongoing success.

 

Job Highlights

• Customer order management (customer contact, timely order entry and processing, order confirmation, price maintenance, availability check of material).
• Perform customer master data requests and maintenance within the LANXESS systems.
• Process customer inquiries regarding order status, shipment timing, etc.
• Assist Marketing & Sales with receivables and credit limit requests.
• Support sales (as requested) with maintenance of forecast.
• Identification of customer requirements and proactively suggest solutions.
• Responsible to receive customer complaints and facilitate resolution.
• Constant review of inventory and replenishment planning with Production Planner.
• Track order status (internal / external), delivery time and invoicing.
• Work in conjunction with 3rd party logistics providers to troubleshoot any shipping problems as they occur.
• Work in conjunction with 3rd party warehouse providers on any order fulfillment questions.

Requirements

• Bachelor's Degree in a relevant field or 3 years of professional experience in a customer service-related field.
• Exceptional time management and organizational skills.
• Excellent verbal and written communication skills.
• Must have the ability to work and function in a team environment.
• Experience in Microsoft Office tools and SAP a plus.

What we offer you:

• Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
• Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
• Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
• Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and