Administrative Director, Oral and Maxillofacial Surgery and Dentistry

POSITION SUMMARY:

This position works within Boston Medical Center (BMC), Boston University School of Dental Medicine Oral Surgery (BU OMFS) and Boston University d/b/a Oral and Maxillofacial Surgery Group Practice (OSGP) departments. Responsible for management of services, specifically in the areas of administration, personnel, fiscal & revenue management, strategic planning and operations. Manages departmental activities to meet BMC and BU OMFS and OSGP needs and objectives in accordance with operating policies and business plans. Provides overall direction to managers in planning, directing and controlling their respective organizations and ensures the efficient, economic and quality performance of assigned areas in order to provide for quality healthcare systems and to maximize hospital and BU Clinical revenues. Holds management responsibility across OMS clinic locations at Shapiro and BUSDM sites. Leads practice team with approximately 25,000 yearly patient visits. Facilitates patient flow and allocates resources within the BMC and BU OMFS practice to ensure optimal patient access and to improve the care experience.  Works in collaboration with the team, Medical Director(s), Practice Leaders and senior clinicians; BU OMFS and OSGP Chair, Program Directors and Faculty to meet BMC and BU OMFS practice goals. Supervises all BMC administrative and non-clinical support staff in addition to overseeing and supervising all clinical, non-clinical, and administrative BU OMFS and OSGP staff. Monitors compliance with managed care plans, DPH regulations and BU compliance programs Establishes work procedures and standards to improve efficiency and effectiveness in all practices. Identifies opportunities to increase patient volume and services while continuing to control expenses in the corporation. Directs the accounting and financial functions of the practices for both BMC and BU.

Position: Administrative Director, Oral and Maxillofacial Surgery and Dentistry       

Department: Clinical Administration

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Translates hospital mission and goals into departmental goals and objectives. Works with the practices and the management team to define, develop and implement short- and long-term strategies and plans to meet organizational objectives with direction and support from the Vice President. Identifies needs and problems in relation to attaining goals and objective based on an analysis of information. Utilizes hospital's behavioral standards as the basis for decision making and to facilitate the department and the hospital’s mission
• Ensures the highly productive and cost effective quality performance of departments and services. Works with assigned managers, nursing management and medical directors, to provide for the identification, analysis and development of operating policies, systems, programs and standards. Establishes, approves, and implements administrative policies and procedures.  Recommends and implements changes in policies and procedures to improve the cost effectiveness of operations and ensure that patient’s time (i.e., for visits, appointments and treatments) is used in an efficient manner.
• Analyzes current operations to identify and evaluate program strengths and weaknesses in relation to operational effectiveness.  Develops strategies and plans for new program development based on analysis of competitive trends, market share data, capital needs and human resource utilization.
• Analyzes information, develops strategies to improve operations and enhance service delivery;   implements changes in conjunction with and advise from the management team. Acts as the liaison with other hospital departments to resolve problems that interfere with the efficient operation of the practices.  
• Accountable for meeting practice performance standards. Monitors practice performance regularly against those standards, prepares, and implements steps to bring the practice into conformance with those standards. 
• Develops and uses management reports to measure provider productivity, assesses patient demand for services, understand patient satisfaction and evaluates the effectiveness of the practices’ operations. Develops and implements cost-effective operational adjustments as appropriate to enhance practice efficiency.
• Collaborates with practice managers and attends management meetings, and participates in other hospital committees as required. Complies with BMC managerial expectations, such as regular attendance at managers’ meetings, safety training, annual diversity training, etc.  
• Accountable for leading continuous improvements and change efforts within the team in an effort to meet or exceed  practice performance metrics and standards. Designs and implements