Shift Manager - IHOP

Shift Manager

Responsibilities:

• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality
• Supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Ensure compliance with sanitation and safety regulations
• Manage the restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Complete nightly checkout reports
• Assist manager in training new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements:

• Proven work experience as a Restaurant Manager, Assistant Manager, Shift Leader, Hospitality Manager or similar role – Minimum 1 year
• Proven customer service experience as a manager
• Ability to remember and recall ingredients and dishes to inform customers and servers
• Familiar with restaurant management software, like Micros
• Strong leadership, motivation, and people skills
• ServSafe Certified preferred but not required
• Available to work nights and weekends