Workforce Supervisor, Commercial Production Lab

Company Overview

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

Summary

The Workforce Supervisor leads a team within the Commercial Production Lab, providing daily coaching, guidance, and support to ensure efficient execution of daily operations. This role is responsible for maintaining operational excellence, fostering a culture of accountability, and aligning team performance with departmental objectives. The Supervisor manages key administrative functions including onboarding, offboarding, timecard review, and personnel reporting. Workforce Supervisors are categorized into four functional tracks—Non-Technical, Technical, Technical GS-eligible with Letter of Delegation, and Clinical Abstracting—which define their scope of responsibilities and daily tasks.

Shift: Tuesday - Saturday, 2:30pm - 11:00pm. 

Job Responsibilities

• Conduct regular check-ins to address concerns, resolve issues, and escalate when necessary.
• Manage employee time-off requests and ensure adequate coverage in coordination with Directors.
• Discuss performance goals and expectations, gather peer feedback, prepare and review performance evaluations.
• Provide ongoing coaching, mentoring, and constructive feedback.
• Identify individuals needing additional support and facilitate skill development opportunities.
• Collaborate with training leads to onboard new hires and reinforce policies, procedures, and team culture.
• Ensure consistent and efficient lab operations by maintaining shift schedules, monitoring sample queues, and triaging sample quality.
• Track and record training, competencies, and cross-training efforts.
• Draft and maintain daily operations-related NCEs in partnership with the Quality Team.
• Escalate production trends and issues to the Technical Operations Team.
• Write shift notes and monitor end-of-day (EOD) files.
• Facilitate communication among team members to support workflow continuity and service quality.
• Be competent in respective frontline tasks to provide necessary coverage and enhance lab knowledge.

Credential-Specific Responsibilities

• If acting as a lab supervisor as defined by CLIA, CAP, and CLEP or performing genomic analysis and variant science:
  • Provide day-to-day supervision or oversight of the laboratory operation and the personnel performing testing.
  • Ensure accessibility at all times (on site, by telephone, or by electronic consultation) to resolve technical problems in accordance with policies and procedures.
  • Monitor the performance characteristics of tests and ensure that acceptable levels of performance are consistently maintained.
  • Verify that personnel are trained prior to performing testing on patient specimens independently.
  • Complete staff competency assessments at the appropriate intervals.
  • Ensure action is taken when personnel do not perform as expected.

Role Specific

• Non-Technical Supervisors:
  • Process Salesforce tickets, including test additions, cancellations, holds, and accession edits.
• Technical Supervisors:
  • Perform sample triage and investigate sample reviews, R2Rs, sex mismatches, and emergency alerts.
  • Request new specimens, mark samples as DNU/DND, and investigate missing samples/DNAs.
  • Requeue samples after run failures or control issues.
  • Troubleshoot robotic errors and escalate complex issues via ticketing.
  • Coordinate annual equipment verifications.
• Technical GS-Eligible Supervisors:
  • Provide GS coverage during work hours.
  • Support Quality and Technical Operations with GS-qualified tasks.
  • GS-qualified tasks include drafting, reviewing, and signing controlled documentation (logs, NCEs, SOPs, PQ/PV/IIC), participating in audits, and ensuring action is taken to achieve regulatory compliance.
• Clinical Abstra