Inside Customer Service Representative

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

 

Title:   Inside Customer Service Representative C

Company: BDSI

Job ID:  99008

Location:  Miami, FL or O'Fallon, MO

 

This position allows telecommuting.  The selected candidate will be required to perform some work onsite at one of the listed location options:

Miami, FL or O'Fallon, MO

 

Export Control:

The position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee, if applicable.

Employer will not sponsor applicants for employment visa status.

 

Position Summary: 

The Sales Representative serves as the point of contact for multiple customers (typically under $5MM), including AOG (Aircraft on Ground) coverage for global customers.  Attain or exceed monthly/quarterly/annual sales revenue and margin goals by maintaining highest quality and service standards. Develop new business through existing or potential customers.

 

Essential Job Duties and Responsibilities

• Quotations (verbal and in writing) for stock and non-stock items (may include sourcing and spreadsheet process with Purchasing), for contract, quote entry and follow-up of quoted items with the customer.
• Resolves customer claims with functional departments (Accounting, Quality Assurance etc.), RMA handling, determine root cause, recommend and implement corrective actions; support Accounts Receivable with cash collection.
• Pro-actively monitor open order book, identify potential issues, and work cross-functionally to take necessary actions that ensure delivery performance and KPIs.
• Maintain a professional yet personalized relationship with assigned customers. Grow existing customers by ensuring excellence in service and on-time responses.
• Negotiates price, freight, terms, etc.
• Drive revenue and profit through both inbound and outbound calls by utilizing persuasive sales techniques (i.e. upselling selling, cross-selling.
• Collaborates with Purchasing on the inventory purchases to support major customers.
• Other duties and responsibilities as assigned or required.

 

Basic Qualifications (Required Skills and Experience):

• 4-6 years of relevant work experience
• Ability to communicate effectively both verbal and written
• Ability to work in a fast-paced environment with a high degree of accuracy
• Ability to manage multiple accounts
• Microsoft Office with strong Excel skills
• Must be able to communicate and interact with all levels of management
• Applicable sales or supply chain experience, working with specific products and airlines
• An equivalent combination of formal education, on-the-job-training, or work experience

 

Preferred Qualifications (Desired Skills/Experience):

• Education:  Bachelor’s Degree or related work experience in lieu of education

 

Relocation:

Relocation assistance is not negotiable benefit for this position.  Candidates must live in the immediate area or relocate at their expense.

 

Boeing Distribution Workplace:

Boeing is a tobacco free workplace and smoking is prohibited while on the premise and in the building in order to provide a healthy work environment for all. To support employees interested in quitting the use of tobacco products, Boeing Distribution is offering the Quit for Life Program to all US employees. 

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

 

Experience Level:

Individual Contributor – Level C

 

Job Type:  Regular – Full time

Job Code: KA44IC

 

Employee Referral Program

This job is open for Employee Referral Program

Amount = $500 USD

 

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.