Program Manager II - Risk Ops & Governance

Overview:

Responsible for leading a team that supports the first line of defense for the Retail Bank.  This position will help develop and oversee components of our risk program including Operational Risk Management, Governance and Controls and Reporting.

Manages assigned staff (on a direct and indirect basis) on a collection of projects and/or programs undertaken by an organization or division; ensures their alignment and optimization with the Company’s strategic objectives.

Manages changes to project scope, schedule and costs using appropriate verification techniques to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance.

Primary Responsibilities:

• Help develop and manage the strategy for large scale risk projects and/or programs in support of Retail Operational Risk and Governance.
• Lead the planning, execution, and reporting of the business unit's first line of defense risk management function including ensuring the documentation of key processes and internal controls. Ensure the complete and proper identification and assessment of risks in the business unit's key processes in accordance with the Enterprise Risk Framework
• Support the proactive identification of emerging risk through exception monitoring and analytics
• Serve as a liaison between centralized Risk Management department and Internal Audit to facilitate the exchange of information.
• Demonstrate leadership by influencing across departments to achieve business results
• Identify and execute upon future state opportunities to evolve current risk operating environment to one that is proactive (emerging risk identification), process focused and well controlled
• Identify emerging risks and risks associated with new products/ services/ markets/ channels or changes to existing products/ services/ markets/ channels and oversee the reporting of these risks to management and the Markets, Products and Services Risk Committee.
• Develop, implement, and oversee the maintenance of policies for the business unit. This includes the updating of policies in response to federal, state or business unit process changes. Respond to both internal and external requests in relation to departmental policies and procedures.
• Manage the accurate and timely completion of Risk Control Self Assessments (RCSAs) and other risk management reporting.
• Manage a collection of projects and/or programs undertaken by an organization or division.  Ensure familiarity with scope and project objectives and establish clear roles and responsibilities for project team members.  Work with constituent project managers to monitor cost, schedule and technical performance.
• Develop Project Plan, forecast and schedule.  Work with stakeholders to record detailed project requirements, constraints and assumptions to establish project deliverables, using requirement-gathering techniques (e.g. planning sessions, brainstorming, focus groups) and the project charter.
• Ensure plans for assigned projects include work breakdown, project organization chart, cost/budget and communication, risk, quality and resource plans.
• Communicate project plans to affected parties to ensure a common understanding, set expectations and align stakeholders and project team members.
• Ensure execution of tasks defined in the project plan to achieve the project goals.  Execute all parts of the project plan and manage the budget/forecast.  Monitor and control project work including change controls.
• Measure project performance utilizing appropriate tools and techniques to monitor progress; identify and quantify variances, complete any required corrective actions, and communicate to all stakeholders.  Address program issues by identifying and selecting a course of action by taking into account program constraints and objectives to enable continued program success.
• Implement approved actions and workarounds required to mitigate project risk events.
• Improve project team performance by building team cohesiveness, leading, mentoring, training and motivating to facilitate cooperation, ensure project efficiency and boost morale.  Determine and coordinate sharing of resources among constituent projects for overall program benefit.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the