Resort Technology Delivery Sr. Lead *

* Relocation Assistance

Job Summary

Based at the Marriott Vacations Worldwide (MVW) Corporate Office in Orlando, FL, the Resort Technology Delivery Senior Lead plays a critical role in the solution design and delivery of at least one hotel or resort technology applications, products and/or platform technologies y across all brands  and/or business lines at all hotel and resort locations across the MVW Enterprise. Resort technology deployments are designed to enable and enhance Owner, guest, and customer experiences by translating product requirements into value delivery in support of achieving strategic Resort Operations business objectives and key results (OKRs).

The role is responsible for creating business value by providing solution design and delivery of one or more hotel or resort technology products, platforms, or applications, e.g., PMS, POS, door locks, credit card processing, HSIA/Wi-Fi, guest room entertainment, activity/event booking, staff key management, PBX, emergency management systems, guest texting, and other similar resort technology applications.

Oversees solution design and delivery of at least one technical product throughout the application, product, and/or platform life cycles by ensuring product features meet technical systems, security, data privacy, and architecture compliance standards and the implementation of governance, best practices, release management, and product performance optimization.

Key Results

• Resort Operations technical delivery team members are engaged, motivated, and operating effectively.
• Resort Operations technology systems are highly resilient and secure.
• Internal and external information security risks are identified, assessed, and mitigated in accordance with the company’s risk threshold.

Working Relationships

• Pod Product Lead
• Pod Resort Operations Business Product Owner
• Pod members
• Global Technology Stakeholders
• Resort Operations Business Leaders

Expected Contributions
 

• Designs and delivers technology solutions to end users in Partnership with key stakeholders across the MVW Enterprise, e.g., Resort Operations business leaders, product leads, business product owners, change management, and communications representatives. , and other key stakeholders across the MVW enterprise to Actively participates and contributes to the Product and Platform Pods.
• Design and deliver technology solutions to end users.
• Builds and leads the execution of project plans to design and deliver hotel and resort technical application, product, and platform Partners with key stakeholders to build and lead the execution of project plans to design and deliver hotel and resort technical product and platform solutions.
• Leads implementation of hotel and resort product application solutions, customizations, and integrations to meet business needs within established cost parameters.
• Partners with technology infrastructure teams supporting resort systems including networks, servers, and databases.
• Partners with security and data privacy teams to implement measures protecting guest data and ensuring system safety from cyber threats.
• Introduces automation tools and standardizes production platforms to scalability as technical products expand. Ensures reliability and security of the enterprise systems adhering to best practices and compliance standards.
• Partners with product lead and business product owner with the goal of identifying opportunities for delivery and implementation process improvements and technical product system enhancements.
• Ensures reliability, scalability, and security of Resort Operations technical products adhering to best practices and compliance standards. Continuously improves delivery processes and workflows.
• Partners with technical vendors to manage solution delivery and evaluate performance.
• Drives change management initiatives to ensure smooth adoption of new systems and processes across the organization.
• Stays abreast of new hotel and resort technical application features evaluating applicability to achieving business goals and leading adoption of relevant innovations within the operations ecosystem.
• Drives change management initiatives to ensure smooth adoption of new systems and processes across the organization.
• Explores new tools, techniques, and methodologies and assesses applicability to MVW Resort Operations. .
• Continuously improves delivery processes and workflows.
• Performs other related tasks as appropriate.
• Actively participates and contributes to the Product and Platform Pods
• Ensures reliability, scalability, and security of the enterprise systems adhering to best practic