SIU Team Lead, Cash App

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

We are looking for a Team Lead to join Block and oversee a team of Compliance Fulfillment Specialists and Investigators in the Financial Crimes Special Investigations Unit (SIU) which sits within the Financial Crimes Organization.  The Team Lead will report to the Head of Intelligence who oversees the SIU within the Financial Crimes team with close oversight and collaboration with the Head of the Special Investigations Unit.

The Special Investigations Unit (SIU) is the intelligence team of the Global Financial Crime organization. SIU has a mission to proactively assess incoming and newly identified information for intelligence, and act upon high-level, compliance-related escalations and referrals within Cash App. SIU investigates and documents potential illicit networks, terrorist financing, elder abuse, human exploitation, employee misconduct, and other illicit activities. SIU produces a suite of Intelligence products derived from various informational sources, including established partnerships with NGOs and law enforcement agencies. 

Within this role, you will:

• Oversee a team of specialists responsible for monitoring and acting upon Cash App & Square SAR supporting documentation requests from law enforcement, track, document and triage each 314b process, for both Cash App and Square. Provide support for the broader SIU team and investigators with their casework by ingesting external leads, internal referrals, and cases.
• Additionally, you may oversee a team of investigators who are responsible for conducting complex and intricate investigative reviews stemming from law enforcement referrals, internal leads, and NGOs collaborations that result in financial crime investigations; document incidents of potential money laundering, fraud, terrorist financing, and other illicit activities across the Cash App platform
• Effectively present key data and metrics to Financial Crime leaders and Senior Managers
• Interact with internal stakeholders to ensure full compliance with all applicable laws and policies
• Oversee quality assurance and control amongst the team to ensure proper internal policies and procedures are being executed thus maintaining the highest standards across the Cash Financial Crimes organization 
• Conduct frequent performance assessments as they relate to team and program goals
• Provide guidance, training and act as an escalation point for your team as they perform reviews and make decisions on the triage and disposition of cases
• Support the Head of SIU, in conjunction with the Global Intelligence Lead, to develop and maintain policies and procedures applicable to the team, including iterating on existing workflows to streamline, improve efficiency and effectiveness
• Work with other Compliance Team members to develop technical specifications for tool enhancements or new tool build out 
• Manage SLAs and deadlines as well as team member performance

Qualifications: 

• 5 or more years experience in BSA/AML/ Financial Crime Compliance, in a financial institution or related FinTech payments space
• 2-3 years of leadership experience supporting an organization responsible for conducting financial crime investigations
• BA/BS degree or equivalent professional experience
• Knowledge in AML transaction monitoring and financial crime typologies and risks in regards to funds transfers, peer to peer (P2P) payments and Bitcoin
• Familiarity with relevant AML laws and regulations and industry best practices
• Excellent written communication skills that demonstrate attention to detail and accuracy
• An ability to handle sensitive directives and work with team members and stakeholders of all levels
• An ability to work in a fast-paced environment and adjust quickly
• An ability to document and triage internal and external investigative case referrals 
• Document an