FX Investigation Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are seeking a Foreign Exchange Investigation Specialist who will be responsible for investigating and resolving all Nostro breaks as efficiently and effectively as possible. The role requires excellent communication & collaboration skills, problem solving skills and flexibility. You should be comfortable with rapid pace of change in order to address all aspects of investigations and effectively assess and address any scenarios, as and when they arise and proactively streamline and enhance workflows.

Additional Duties:

• To process and conclude all Nostro breaks (e.g. Beneficiary Claims Non-Receipt, Returns etc) as quickly and effectively as possible

• Generation or approval of messages in SWIFT Alliance in order to correct or re-effect settlement linked to failed items

• Close interaction with the business (Front Office, Sales and Middle Office) in order to ensure a seamless and quality service to the client.

• To ensure that personal and group email boxes are effectively managed

• Ad hoc duties as required

Basic Qualifications

• High school diploma or equivalent

• Five or more years of relevant work experience

Preferred Skills/Experience

• Thorough knowledge of specific international banking products, services and general bank operating policies and procedures

• Extensive payments experience (MT202,103,199,299,210)

• Experience in Cross Border or Correspondent Banking payment investigations

• Strong operational knowledge of SWIFT Standards

• Proven record in minimizing operational losses and streamlining workflows

• Effective critical thinking, analytical, organizational and problem-solving skills

• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

• Effective verbal and written communication skills

• Well-developed ability to integrate knowledge, anticipate outcomes and use personal judgment

• Bachelor's degree, or international business technical, trade, or business school certificate preferred

Location expectations: This position offers a hybrid/flexible schedule which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the Uni