Service Advisor

Join one of the largest Buick GMC Dealerships in Colorado and the best work environment in the industry! Just 10 minutes North of Denver, we are looking for a Service Advisor to join our team. The Service Advisor is responsible for meeting with customers, listening to their concerns about their vehicle, suggesting repair and maintenance services, selling new accessories or replacement parts as well as keeping the customer informed of the repair services progress.

We offer a full benefits package for eligible employees including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution
• HSA match up to $800 per year
• FSA
• Paid Time Off and Company Paid Holidays
• And an Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Greet customers as they enter the Service Department.
• Initiate repair order (RO) write up, listen to customers’ requests and concerns and complete walk around inspection of their vehicle to start MPVI process.
• Review customer information and needs, get RO signatures and assist with courtesy ride or escort to customer lounge.
• Complete RO write-up in CDK, dispatch to available Tech and follow repair to conclusion and RO closing.
• Complete MPVI, estimates and service contract requirements as needed to process RO.
• Maintain contact with customer twice each day to keep them informed on their repair progress and costs.
• Consult with Service Manager, Foreman or Technician as needed during the vehicle repair process to ensure the best possible results.
• Inspect each vehicle when it is done to be sure it is clean and repairs are complete.
• Meet with customer at cashier to explain repairs completed and answer any questions or concerns they may have.
• Thank each customer for their business and explain the GM Customer Satisfaction Survey they may receive and how important it is to Transwest that they are completely satisfied.
• Maintain a clean, organized service drive area.
• Maintain GM Service Advisor training requirements for each quarter.
• Work with Dealership Sales and Parts personnel to assist with any of their needs.
• Other duties as assigned by the manager.

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.
• Manual dexterity, fine manipulation and the ability to reach with hands and arms and lift up to 35 lbs.
• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High School diploma or equivalent.
• Valid driver's license with good standing MVR.
• GM current active or user of Maintenance Menu and MPVI Report System.
• 2 years minimum experience in a GM Dealership as a Service Consultant.
• Previous GM technician experience is a plus.
• Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening.

JOB DETAILS:

• Type: Salary + Commission
• Status: Full-time
• Pay Range: Potential Earnings of $60,000 to 100,000 (Salary + Commission)
• Bonus Eligibility: No
• Shift: Mon – Fri, appx 7am – 5pm, variable Occasional Saturdays
• Reports To: Service Manager

Date Posted: 06-27-2024