Regional Loss Prevention Manager

Job Title: Regional Loss Prevention Manager

FLSA Classification: Exempt (Salary)

Department: Loss Prevention

Reports To: Director of Loss Prevention

Position Overview

The Regional Loss Prevention Manager is responsible for overseeing the loss prevention strategy for their assigned regions. Ensuring safe and secure stores through the objective identification of loss and risk opportunities to reduce shrink and controllable losses. The Regional Loss Prevention Manager plans and prioritizes providing an optimal customer experience to their portfolio of stores in a broader region or multiple geographic areas.

Key Responsibilities

• Manages the daily operations of the regional Loss Prevention Department. Creates all scheduling and monitors the performance of the Loss Prevention Techs.
• Develop and oversees the Loss Prevention team to ensure the safeguarding of company assets from losses due to theft or fraud.
• Oversees video surveillance program for the area/region. 
• Develop and operate an internal LP audit program for their assigned region/s.
• Uses employee training and audits to prevent merchandise loss; investigates known losses and coordinates with police on theft prosecution.
• Completes loss prevention and safety assessments with an emphasis on teaching and coaching by offering solutions to issues within company policy and procedure.
• Partner with Human Resources, Legal, and Field Leaders to conduct investigations, operational assessments and to create action plans that address areas of concern.
• Performs Internal/External investigations targeting theft/fraud activities, provides recommendations, and facilitates employment recommendations.
• Hire and trains new LP personnel. Conducts or participates in interviews and investigations, with a goal of reducing/eliminating loss to the Company in both funds and property while determining the need for criminal prosecution.
• Reduce shrink and controllable losses, ensure the safety and physical security of stores.
• Manage and maintain the physical security controls and systems in all assigned locations (Systems include CCTV, MPS, Alarms, and EAS systems).
• Represents the company in any business-related legal activities.

Skills and Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• Bachelors/associate’s degree preferred or High School graduate/equivalent; or equivalent combination of experience and education in Security Administration, Law Enforcement, or military background
• 3-5 years in Loss Prevention
• 2-3 years of supervisory/leadership experience
• Knowledge of LP Technology (i.e. CCTV, Burglary Alarm Systems, EAS) required
• Intermediate MS Office (Excel, Word, PowerPoint and Project) required
• Ability to work on a flexible schedule, including evenings and weekends as necessary to meet the needs of the business
• Some travel in the assigned area/region will be required
• Ability to maintain a calm demeanor, especially in sensitive situations. Must have experience in Loss Prevention in increasing levels of leadership. Proven record of success in an ever-increasing Loss Prevention role and environment
• Comprehensive business and technical knowledge and organizational skills to oversee highly complex projects with high visibility and impact on the business.
• Excellent interpersonal communication skills and able to communicate at all levels of the organization
• Excellent verbal and written skills
• Team player with a record of accomplishment of successful collaboration with business managers
• Ability to conduct investigations into a variety of crimes (felonies to misdemeanors)
• Ability to embrace change and continuous learning