Senior Process Improvement Manager, Order to Cash (OTC)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Team:

The Finance Program and Process Excellence team is responsible for driving the execution of the top priority, cross-functional programs and change initiatives within the Finance organization.  The team is comprised of professionals with program management, change management, business process improvement, Agile methodology, and systems assessment competencies who work in partnership with key Finance leaders to drive scale, agility, and operational efficiency.

What you get to do in this role: 

ServiceNow Finance’s growth requires leaders who are client-focused, have an entrepreneurial spirit to create new solutions, demonstrate an unrelenting tenacity to get things done, and are capable of solving complex problems.

We are looking for a Senior Process Improvement Manager to drive complex process improvement and transformation efforts across Finance to enable scale, operational efficiency, and agility. The right candidate has a strong command over best practices for business performance improvement and process design, can demonstrate the ability to evaluate and assess gaps and opportunities, and develop scalable outcomes in partnership with process owners.

• Partner with Finance process owners to drive critical process improvements and automation within the Order-to-Cash (OTC, O2C) lifecycle, and other functional areas, including mapping of current state processes, assessment of pain points, gaps, and interdependencies, and design and implementation of future state solutions
• Measure, monitor, and evaluate the effectiveness of process improvements post implementation and make appropriate future enhancements to optimize efficiency and effectiveness
• Establish and promote continuous process improvement mindset and practices through KPI/metric target-setting and monitoring, process mining, and enablement training
• Leverage industry-leading process improvement methodologies to develop process mapping, assessment, and reengineering frameworks and toolkits for Finance process owners, including process flow diagrams, roles/responsibilities, gap analysis reports etc.
• Develop and maintain standardized operating procedures that reduce process variation while allowing for flexibility and scale
• Collaborate and contribute to the creation, deployment, and maintenance of process best practices and documentation

Qualifications

To be successful in this role you have: 

• Certified Six Sigma Black Belt, Business Process Professional (CBPP®) or Certified Business Process Leader (CBPL™) Qualification is highly preferred
• Bachelor’s degree in Finance, Accounting, or Economics is highly preferred
• 10+ years’ experience in leading large-scale Finance process improvements and automation. 
• Domain expertise with Order to Cash (O2C/OTC) is highly preferred. 
• 5+ years of experience in high-growth and industry-leading PaaS/SaaS companies is preferred
• Direct experience in designing and defining processes and workflow modeling across all levels (processes, sub-processes, activities, tasks, methods, and procedures)
• Experience in multiple, cross-functional Finance process area