Customer Service Representative German

<h2>Overview</h2> <p>Kemin Animal Health and Nutrition is seeking: a Customer Service Representative </p> <p>  </p> <p>As Customer Service Representative, you will coordinate between the sales, supply chain, and warehouse teams, overseeing the entire order-to-cash process. </p> <h2>Responsibilities</h2> <p><strong>What you’ll be doing: </strong> </p> <ul> <li>Serve as the primary point of contact for the sales team and distributors in the DACH region, ensuring seamless communication and support. </li> </ul> <ul> <li>Ensure efficient and smooth order processing, balancing economic efficiency with exceptional customer service. </li> </ul> <ul> <li>Maintain organized and up-to-date customer records and sales area files. </li> </ul> <ul> <li>Collect, validate, and manage master data to ensure accuracy and consistency. </li> </ul> <ul> <li>Prepare colleagues for backup roles and step in as a backup during absences, supporting both customer service and logistics functions. </li> </ul> <ul> <li>Deliver timely and accurate customer service, ensuring adherence to all internal procedures. </li> </ul> <ul> <li>Collaborate with the finance department to follow up on overdue invoices and ensure resolution. </li> </ul> <ul> <li>Keep customer records and sales area documentation organized. </li> </ul> <ul> <li>Plan shipments effectively, ensuring warehouse staff receives precise instructions for efficient delivery preparation. </li> </ul> <h2>Qualifications</h2> <p><strong>Who you are?</strong> </p> <p>This role could be for you, if:  </p> <p> </p> <ul> <li>You have a bachelor’s degree and experience within Customer Service/Supply Chain  </li> </ul> <ul> <li>You are customer-oriented </li> </ul> <ul> <li>You have a positive &amp; growth mindset </li> </ul> <ul> <li>You are multilingual (German!, English)  </li> </ul> <ul> <li>You are an expert in Microsoft Office and ERP-systems </li> </ul> <ul> <li>You have Strong organizational skills with attention to detail </li> </ul> <p> </p> <p><strong>What’s in it for you:</strong> </p> <ul> <li><strong>A challenging opportunity</strong> where you will have the freedom to determine your own approach to a variety of tasks and responsibilities. </li> </ul> <ul> <li><strong>A competitive financial package-</strong> </li> </ul> <ul> <li>Salary  </li> </ul> <ul> <li>Bonus opportunity     </li> </ul> <ul> <li><strong>Continued learning opportunities- </strong>At Kemin we are compelled by curiosity, we offer our employees the possibility to develop themself on a personal and profession level: </li> </ul> <ul> <li>Tuition reimbursement  </li> </ul> <ul> <li>Linkedin Learning </li> </ul> <ul> <li>Corporate University with online and in person training; </li> </ul> <p> </p> <p>#LI-JC1</p>