Team Lead-Registration

Position: Team Lead – Registration Specialist (Onsite)
Schedule: Monday–Friday, Day Shift. No weekends or holidays.
Location: North Hospital – Riley Pediatrics MOB (Multi-Specialty)

Team Culture

We foster a culture of trust, collaboration, and compassion—where every team member feels valued, empowered, and supported. We commit to open communication, accountability, and continuous learning to deliver exceptional care and make a positive impact on every patient and each other.

Onboarding

• Virtual New Hire Orientation via Teams
• 5-day Registration & Passport Training (virtual)
• Self-guided learning and shadowing

Key Responsibilities

• Provide functional guidance to support staff and perform registration duties.
• Precept team members as requested by leadership.
• Conduct monthly rounding and attend team meetings.
• Coach, mentor, and develop the Registration team.
• Participate in quality improvement initiatives and Rapid Improvement Events.

Top Performers Will

• Demonstrate in-depth knowledge of registration policies and procedures.
• Be flexible, compassionate, and proactive in problem-solving.

Required Qualifications

• High School Diploma or GED.
• Minimum 3 years of healthcare experience
• Requires CMAA certification. *Those in the Team Lead - Registration Specialist role at time of transition will be given priority to the certification Exam cohorts.  They must successfully complete the certification exam (achieve certification) within one year of the on-set of career ladder implementation.  Failure to achieve certification may result in a move to the appropriate Registration Specialist role with the potential of a pay decrease. 
• Completion of Foundation of Leadership within 6 months or Emerging Leaders Program.

Preferred Qualifications

• Coding experience (ICD-10, CPT).
• Strong knowledge of registration processes and insurance interpretation.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.