Senior Healthcare Program Manager

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 

• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 

• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 

• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 

• Better together: We check our egos at the door. We work together, so we win together. 

The Senior Program Manager (Healthcare) will lead a large, complex, cross-functional healthcare program for a critical enterprise client. This role is accountable for establishing and maintaining program governance, ensuring clear visibility into status and risks, and driving structured coordination across multiple internal teams through influence rather than authority.

This is a high-impact role focused on stabilizing and scaling program operations in a fast-moving, ambiguous environment. The Senior Program Manager will take ownership of program structure, governance, and execution discipline, while partnering closely with internal stakeholders and client leadership to ensure alignment and forward progress.

Success in this role requires strong program management expertise, executive communication skills, and the ability to quickly assess and improve programs that are not operating effectively.

The Senior Program Manager reports to the Director of Healthcare Program Management and works closely with Delivery, Technical, Support, Advisors, and Growth partners to ensure consistent, high-quality execution across one of Press Ganey’s most complex client engagements.

Duties and Responsibilities:

Program Leadership and Ownership

• Own end-to-end program coordination and governance for a large, high-complexity client engagement
• Establish and maintain clear program structure, including centralized tracking of workstreams, dependencies, and deliverables
• Develop and manage an integrated program plan across multiple teams and workstreams
• Create and maintain structured action tracking and ensure accountability across all stakeholders
• Operate as the central coordination point across internal teams to ensure alignment and clarity

Governance and Operational Structure

• Establish and enforce program governance standards, including meeting cadence, reporting structure, and escalation pathways
• Centralize program materials, ensuring a single source of truth for status, risks, and decisions
• Facilitate governance meetings and ensure outcomes, actions, and ownership are clearly documented and followed through
• Ensure consistent program visibility for both internal stakeholders and client leadership

Escalation and Risk Management

• Own the escalation process, including identification, documentation, and structured resolution of issues
• Rapidly assess program health and identify areas of risk, m