Sr. Sales Operations Manager

We are seeking a Sr. Sales Operations Manager to lead the design and execution of MSA’s Sales Planning engine, with a dedicated focus on our rapidly evolving SMB motion. As a key member of the Sales Planning Center of Excellence (CoE), you will architect scalable, data-driven workflows that optimize quota methodologies, segmentation models, and coverage designs. You will translate complex planning requirements into repeatable processes that drive clarity, accountability, and business growth. This is a unique opportunity to lead during a time of reinvention, where your systems thinking, cross-functional collaboration, and operational expertise will shape how Microsoft Advertising scales in a dynamic market - delivering solutions that improve efficiency, enhance decision-making, and empower teams globally.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Develop and maintain deep knowledge of the Microsoft Advertising ecosystem, including business strategy, sales motions, and supporting systems, tools, data architecture, and operational processes.
• Translate strategic objectives into actionable segmentation, quota, and coverage solutions - partnering with Finance, Sales Leadership, and operations teams to ensure they are data-driven, scalable, and aligned with evolving priorities.
• Shape the development of standardized tools and design operational solutions that are scalable, supportable, compliant, and trusted by business partners.
• Lead the end-to-end cyclical sales planning process, managing timelines, deliverables, and stakeholder alignment to ensure seamless execution and high-quality outcomes.
• Design and implement workflows and frameworks that drive clarity, consistency, and governance across planning cycles, while maintaining flexibility needed for diverse markets.
• Apply AI and automation to streamline workflows, reduce manual effort, and deliver faster, more accurate outputs that enable the business to scale efficiently.
• Establish best practices for and engage with external partners in a compliant, collaborative manner to support Sales Planning processes.
• Other

• Embody our culture and values 

Qualifications

Required/minimum qualifications:

• Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field AND 5+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field
  • OR equivalent experience.

• 4+ years of experience in ANY combination of the following: lead, drive, execute sales process enablement, sales excellence, sales compensation, or sales operations programs
  
• 3+ years of practical experience in designing and executing