Executive Assistant, GCS

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Job Description Summary:

Position Summary/Responsibilities:
Global Customer Services (GCS) is seeking an executive assistant to support two VPs and their global teams in a fast paced, constantly changing environment.

In this role, you must be a trusted partner for the leaders you support, by providing consistency and reliability so your leaders know they can lean on you to support them with their busy schedule. This individual must be extraordinarily capable of multi-tasking while working in an extremely fast-paced and complex environment. The successful candidate will anticipate the needs of stakeholders, take initiative to solve problems independently, expertly manage calendars and emails, appropriately handle sensitive information, and always display appropriate prioritization and judgment.

Job Description:

What you need to know about the role 

Global Customer Services (GCS) is seeking an executive assistant to support two VPs and their global teams in a fast paced, constantly changing environment.

In this role, you must be a trusted partner for the leaders you support, by providing consistency and reliability so your leaders know they can lean on you to support them with their busy schedule. This individual must be extraordinarily capable of multi-tasking while working in an extremely fast-paced and complex environment. The successful candidate will anticipate the needs of stakeholders, take initiative to solve problems independently, expertly manage calendars and emails, appropriately handle sensitive information, and always display appropriate prioritization and judgment.

Meet Our Team:  

Our Business Operations team support key activities within Global Customer Service (GCS) and consists of Analysts and Program Managers focused on different activities, from supporting Business Planning and Program Management to GCS Communications and Executive Support.

As we are a small team, there will be opportunities to learn and support others in the team over time.

Your way to Impact:  

The GCS Executive Assistant will be detail oriented and understand how and where information supports our leaders and decision making. This person will be able to multitask, have strong organizational skills and be willing to learn other tools and skills to support the team. Exceptional communication skills, an eye for detail and accuracy and the ability to anticipate the needs of the leaders they support will be critical.

We will also be looking a person who thrives in quick paced and collaborative team environment. 

 You will work independently but have support to guide you. 

Your Day to Day: 

• Organize and maintain complex calendars using a high level of tact and integrity. Will need to know how to schedule meetings across multiple time zones.
• Communicate proactively via leader’s preferred methods.
• Ability to be flexible around the leader’s working hours.
• Manage leaders daily schedule and prioritize meetings. Follow up on request items.
• Make complex travel arrangements expeditiously and accurately.
• Prepare and track expense reports.
• Support all logistics for team meetings, off-sites, and events.
• Anticipate needs and take initiative to solve problems independently.
• Proactively identify opportunities to make the overall team more efficient over the long term.
• Follow up on action items on behalf of the executives, as appropriate.
• Engage in proactive and real-time engagement, building rapport and trust, and communicating via leaders preferred methods.
• Consistently check in with leaders before meetings are scheduled or declined.
• Understand the priority of asks from your leaders, ensuring you react to their expectations.
• Proactively provide leaders with updates on task progress and completion.
• Exercise good judgment and discretion, as well as professionalism, when communicating or responding to situations requiring solutions.
• Be an active member of the Enterprise Services executive assistant team and participate in team meetings.
• Help provide coverage when other Enterprise Services executive assistants are out on PTO, sick leave.
• Handle special projects as they arise.

What you need to bring: 

• Experience in handling a wide range of administrative-related tasks, organizing large meetings across time zones and arranging travel.
• Demonstrated ability to work with a sense of urgency and under pressure, as needed to handle multiple tasks and prioritize effectively.
• Demonstrated abili