Ice Cream Senior Manager, Market Quality Operations (US & Canada)

If you want to work for a global, leading Ice Cream player with €7.9bn Turn Over in 2023, come join Unilever Ice Cream! The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Ben & Jerry’s, Breyers, Magnum, Talenti, Popsicle, Good Humor, Klondike, and Yasso. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025. 

Ice Cream has distinct characteristics from Unilever’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent as we build our diverse and inclusive culture. You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us. 

Quality is a key driver of competitive advantage in the Ice Cream business. The Market Quality Operation plays a crucial role in embedding a strong culture of quality within the business unit, ensuring every product delivers the best experience and delights our consumers..

Key Responsibilities:

• End-to-end quality Cold Chain responsibility across the entire region: Primary and Secondary (Warehouse & Transportation), Tertiary (Distributors, Concessionaries, Customers -cabinets, and freezers).
• Ensure Warehouse and Transportation quality requirements, including external certifications when applied.
• Collaborative Manufacturing (CM’s)Quality Management, Audits &continuous improvement, and metrics. (Including external certification).
• Re-packer Quality Management, Audits, continuous improvement and metrics;
• Member of the BU Quality Leadership Team and partnering with local stakeholders team.
• Communicate quality objectives, performance metrics, and improvement initiatives to senior management and key stakeholders.
•  Collaborate with cross-functional teams, customers, and external stakeholders to address quality issues and drive continuous improvement initiatives.
• Investigating customer & consumer complaints and implementing corrective and preventive actions to address quality issues and prevent recurrence. Tracking CCPMU data and sharing trends/insights with BULT.
• Establish and maintain strong relationships with key customers to ensure E2E quality standards
• Develop, implement, and control the Quality Management System (QMS) to ensure full compliance with our products - (including Local Legislation requirements)
• Coordinate the development of training materials.
• Driving all compliance and regulatory matters with local & international (in case of importation & exportation) regulatory bodies;
• Ensure, lead, and execute ICQA (Inter Company Quality Agreements) in case of importation process;
• Maintain an effective Change Management system to ensure business changes are effectively managed.
• Investigate quality issues (Non-conformances) and failures, lead Critical Event Processes, and apply Corrective and Preventive Actions (CAPA) to prevent recurrence.. Ensure that improvements to products and procedures can be identified and fixed.
• Monitor & manage critical consumer complaints. In case of marketplace issues or incident-related product safety/quality, lead local IMT and E2E investigation. Ensure actions are in place and Learnings shared with the business

Professional Skills & Competencies:

• Strong knowledge of food safety regulations and standards: Ensuring compliance with regulations such as HACCP, FSSC22000, and local food labeling requirements.
• Proven experience in quality management within Food companies, preference to Ice Cream.
• Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with stakeholders at all levels.
• Excellent problem-solving abilities, analytical skills, digital capabilities and attention to detail.
• At least 10 years of