Associate, Client Care Advisor

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. 

About the role:  

Join CHANEL's Team in Piscataway, NJ, as a Client Care Advisor and become an integral part of delivering exceptional experiences that embody the timeless values of the House. In this role, you will play a pivotal part in building and nurturing client relationships through various contact channels. Your mission is to provide impeccable service, bringing the essence of our products to life for clients engaged with us remotely.  

What impact you can create at CHANEL: 

Luxury Service Standards: 

• Uphold the highest standards of luxury service, ensuring that every interaction reflects the brand's commitment to excellence. 

• Proactively seek opportunities to exceed client expectations and elevate the shopping experience. 

Client Relationship Management: 

• Cultivate strong, personalized relationships with clients through proactive communication and attentiveness. 

• Serve as a dedicated point of contact, understanding each client's unique preferences and needs. 

Product Knowledge and Expertise: 

• Develop a deep understanding of CHANEL’s products, materials, and craftsmanship. 

• Stay informed about new arrivals, trends, and product features to provide accurate and valuable information to clients. 

Problem Solving and Conflict Resolution: 

• Demonstrate enthusiasm for problem-solving, addressing client inquiries, concerns, and feedback with a solutions-oriented approach. 

• Collaborate with other departments to ensure timely resolution and exceed client expectations. 

Boutique Collaboration: 

• Liaise with our boutiques to enhance the customer experience and foster a seamless connection between online and in-store services. 

• Coordinate with boutique teams to provide a cohesive and integrated client experience. 

E-commerce Orders and Assistance: 

• Assist clients with online purchases, order inquiries, and returns, ensuring a seamless e-commerce experience. 

• Collaborate with the e-commerce team to address and resolve issues related to online orders. 

Proactive Mindset and Technological Proficiency: 

• Proactively bring forward trends and insights to enhance the customer experience. 

• Showcase tech-savvy skills, navigating systems and tools to optimize efficiency. 

Openness to Feedback and Coaching: 

• Foster personal and professional growth by being open to feedback and coaching from peers and leadership. 

• Actively seek opportunities for improvement and demonstrate a commitment to continuous learning. 

You are energized by: 

• Thriving on the opportu