Quality Control Manager
ITCareerHubAbout the role
This is a remote position.
IT Career Hub was founded in Germany in September 2022 by a team of managers and teachers from the largest educational startups in the world.
The Education and Career Center provides a full cycle of support - from choosing a profession to employment. IT Career Hub graduates work in corporations such as Zalando, Bolt, ImmoScout24, Microsoft, Amazon, etc.
The mission of IT Career Hub is to train adult students to work in the field of information technology, promote the individual development of each student and help in finding a new promising job.
IT Career Hub training programs are certified by AZAV and are designed to be flexible to the needs of adult students, providing the opportunity to learn regardless of work experience and previously acquired knowledge and skills.
We don't limit ourselves to just training. We also provide employment support and career counseling to our graduates. We establish partnerships with leading companies in the industry so that our students have the opportunity to gain experience through an internship and then a job at one of these companies.
Our team:
We pride ourselves on our friendly and collaborative atmosphere, where every team member is valued and makes a meaningful contribution to the success of our company.
Our team is made up of highly qualified EdTech professionals who bring their knowledge and experience to create superior educational programs and inspire our students.
We are suitable for each other if:
- Your experience in EdTech is 3+ years;
-Level of English and German languages C1-C2
Requirements
-Listening of calls in English and German according to a checklist;-Definition of standards and criteria for call quality (including call time, mood, information content, politeness, etc.);
-Assessing calls using a checklist and checking the correct work of managers in the CRM system;
-Entering the final data for the week into the reporting system.
Benefits
What we offer:Full-time remote work with a schedule of 10-19 CET;
Work under a contract with the participation of a (German) company;
Payment in Euro;
Training on any products of the Education Center;
Work in a very fast and flexible startup, where everyone is interested in career and professional growth;
We conclude a Service Agreement.
With our ideas there will be income!
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